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About the Role
This is a route-based, service-oriented position supporting Customer Advocates in establishing, maintaining, and building strong customer relationships through responsive and creative sales and service strategies. Support and promote company values to positively impact associates, customers, and the community.
Responsibilities
- Load and unload truck, truck organization.
- Manage customer inventory.
- Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application.
- Paperwork: work order preparation and follow-up, invoice accuracy.
- Provide route relief to cover Customer Advocate vacations and call offs (flexibility).
- Provide additional route support as needed (Reroutes, additional volume etc…)
- Make special deliveries to customers.
- Lead generation.
Requirements
- High School Diploma or equivalent required.
- Clean driving record.
- Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
- Candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
- Ability to lift 50 pounds plus and push and pull carts of linen.
- Must be computer literate.
- Some delivery, logistics and/or route experience.
- One year experience with account management and ensuring customer satisfaction.
- Practical insight specific to the textile services industry and operations.
Skills
- Excellent oral, written, phone and face to face communication.
- Customer service
Location
- Nationwide
Work Type
- Full-time
- Route-based
Experience Level
- Entry-level
- 1 year experience with account management
Education Level
- High School Diploma or equivalent
Benefits
- Weekly pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Paid Parental Leave
- Tuition Reimbursement
- Referral Program
- Great company culture
- Collaborative team environment
About the Company
- Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market.
- Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management.
- As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry.
- With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Equal Opportunity
- We are proud to be an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.
- We are fueled by the talent, passion, and diversity of our associates.
- EOE / Drug-Free Workplace