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About the Role

The Head of Operations, East serves as the key partner and leverage point for the Regional President, acting as their "second in command" to drive initiatives across the region. This role is crucial for ensuring successful implementation of business processes, tracking regional priorities, and executing key transformation initiatives.

Responsibilities

Develop and drive adoption of consistent protocols and processes, both region-specific and national.
Ensure successful implementation of end-to-end business processes within the US.
Improve and drive efficiency and operating leverage, while ensuring agreed service delivery consistency standards.
Track and report on regional priorities, translating them into actionable operating plans with clear owners.
Implement improvement plans for underperformance within the region.
Execute across key transformation initiatives at the enterprise and Leasing Advisory level.
Act as Chief of Staff for US Regional Leadership, setting agendas and ensuring action items are followed through.
Serve as the first responder and triage for operational issues that emerge in the Region.
Ensure all local offices have regular reviews of key data points.
Ensure in-region connectivity and accountability.
Manage operations personnel in the region.
Serve as a Member of the Region’s Executive Council, where applicable.
Serve as a Member of the National Operating EC.
Attend BLC calls and meetings.
Attend Elevate (and similar programming events) as a key stakeholder and leader.
Translate national and regional strategic vision into operational reality in the region.
Lead/oversight of the annual strategic planning process for all offices in the region.
Provide insight on future goals and oversee execution.
Identify key themes from local strat plans and broker business planning for regional action.
Help prioritize strategic initiatives in the region.
Serve as a connection point for regional feedback to national leadership.
Create/approve regional budgets with full P&L responsibility alongside the Regional President.
Partner with local operations and leadership on financial plans and goals.
Advise on allocation and use of holdback accounts, top-offs, etc.
Validate Top Achiever lists.
Conduct monthly/quarterly AR reviews to aid cash collection.
Partner with Regional Presidents on strategic recruits and retentions.
Negotiate and/or review employment agreements as required.
Act as the main POC for Legal, ER & HR.
Maintain connectivity with Line Leads and Line Ops Leads regionally.
Oversee title policy and promotion process.
Ensure annual performance review processes are followed consistently.
Support people management decisions in the region.
Identify future leaders and grow high-value talent.
Oversee all off-boarding and broker separation agreements.
Provide guidance on plans to improve local culture scores as needed.
Provide and approve local/national award recommendations and selections.
Organize/oversee culture-building events as appropriate.
Support data and AI initiatives in the region as required by national strategy.
Serve as a connection point for regional/local feedback to national leadership regarding technology, data and AI needs, use cases, etc.

Requirements

Candidates must be authorized to work in the United States without sponsorship.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.

Skills

Real estate
Technology
Operations
Finance
Human Resources
Data analysis
AI

Location

On-site – New York, NY
On-site – Washington, DC

Work Type

On-site
Full-time

Experience Level

Head of Operations
Leadership

Salary/Compensations

1.00 – 1.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.