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About the Role
The Food & Beverage Floor Manager is responsible for overseeing the daily operation and service standards of all outlets within the Food & Beverage department, including the restaurant, room service, and hotel amenity spaces. This role supports banquet and special event operations, delivers exceptional guest experiences, leads and motivates the service team, drives financial performance, and upholds the highest hospitality and service standards.
Responsibilities
- Ensure all guest needs are met and exceeded whenever possible
- Maintain an active and visible presence on the floor to lead and support the service team
- Handle guest complaints in accordance with company standards and report appropriately
- Serve as a role model in guest engagement, hospitality, and professional presentation
- Utilize guest history to personalize service experiences
- Ensure team awareness of VIP guests and their specific requirements
- Build and maintain strong guest relationships
- Collect and document guest feedback, ensuring follow-through on future visits
- Continuously evaluate and improve service standards and operational procedures
- Support the captains and kitchen teams on events execution during high volume periods
- Ensure events are executed on time and in accordance with brand standards
- Uphold all safety, service, and quality standards during event operations
- Act as a floor leader to ensure service flow, guest satisfaction, and operational efficiency
- Assist in recruiting and retaining high-caliber team members
- Conduct effective pre-service meetings and provide consistent one-on-one coaching
- Conduct performance appraisals for assigned team members
- Identify training needs and coordinate appropriate development solutions
- Uphold service standards and order-of-service guidelines
- Maintain high standards of discipline, accountability, and professionalism
- Ensure appropriate staffing levels at all times for restaurant and event operations
- Ensure team members maintain strong product, menu, and event knowledge
- Support and maintain incentive programs
- Foster a positive, motivating, and professional work environment
- Prepare and oversee weekly payroll
- Prepare monthly department summaries, including sales performance, staffing updates, training initiatives, and operational improvements
- Drive revenue goals and manage labor and operational costs
- Assist with monthly inventory and stock take; address discrepancies
- Ensure accurate completion of daily reports, opening/closing paperwork, and health department checklists
- Oversee proper cash handling procedures
- Ensure compliance with all company policies and local/state regulations
Requirements
- Minimum of 2 years of F&B management experience in a luxury hotel or fine dining restaurant (2-star level or higher), preferably in New York City
- Banquet and private event experience preferred
- NYC Food Handler’s License required (or ability to obtain)
- TIPS certification preferred
Skills
- Strong leadership skills
- Strong communication skills
- Strong organizational skills
- Proficiency in Microsoft Office (including spreadsheet creation)
- Experience with POS systems (Micros, Aloha, etc.)
Location
- Warren Street Hotel
Work Type
- Full Time
Experience Level
- 2 years of F&B management experience
Salary/Compensations
- Competitive salary
Benefits
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits
- Life insurance
- New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry-cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development
- Annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
About the Company
- Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service.
- Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
- Firmdale Hotels is an international, award-winning group of 11 hotels and 10 bars and restaurants in London and New York.
- World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Equal Opportunity
- Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
- Please let us know if you need adjustments during the recruitment process.