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About the Role
Respond to guest repair requests, perform minor plumbing and general repairs, and conduct preventative maintenance on tools and equipment. Maintain daily logs and communicate with guests to resolve maintenance issues.
Responsibilities
- Respond and attend to guest repair requests.
- Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets.
- Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.
- Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
- Maintain daily logs of operation, maintenance, and safety activities.
- Communicate with guests/customers when necessary to resolve maintenance issues.
- Follow all company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Visually inspect tools, equipment, or machines.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Move up and down stairs, service ramps, and/or ladder.
- Grasp, turn, and manipulate objects of varying size and weight.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- No supervisory experience.
- No certifications required.
Skills
- Plumbing repair
- General maintenance
- Preventative maintenance
- Log maintenance
- Guest communication
- Safety procedures
- Professional appearance
- Confidentiality
- Asset protection
- Customer service
- Interpersonal skills
- Quality assurance
Experience Level
- 2+ years of related work experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
- With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
- In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first. Because if you’re happy, our guests will be happy.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
- Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
- In joining JW Marriott, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.