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About the Role
Join our team at Ibis London Heathrow Airport and contribute to creating memorable guest experiences. We are seeking a Front Office Team Member to provide exceptional customer service and ensure smooth hotel operations.
Responsibilities
- Provide efficient guest registration, check-in, and check-out services.
- Maintain accurate guest accounts and offer helpful, precise information.
- Handle guest requests promptly, courteously, and efficiently.
- Lead by example in delivering exceptional customer service.
- Ensure smooth communication between guests and hotel departments.
- Handle incoming calls professionally.
- Follow strict security procedures to protect guest confidentiality and safety.
- Ensure secure handling of room keys, guest data, and credit card transactions.
- Manage reservations with accuracy and efficiency.
- Maximize sales opportunities through effective guest interactions.
- Maintain accurate documentation of guest messages and internal communications.
- Ensure guest and hotel accounts are correctly updated with all charges.
- Keep all equipment in good working condition.
- Assist the Food & Beverage department when needed.
- Follow fire and evacuation protocols.
- Perform additional tasks as assigned by management.
- Address guest concerns effectively and escalate issues when necessary.
- Strive for total customer satisfaction through proactive service.
Requirements
- Fluent in English.
Location
- London Heathrow Airport
Work Type
- Permanent
- Part-Time
- Flexible hours
Education Level
- n/a
Salary/Compensations
- £14.80 per hour
Benefits
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms.
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
- Work based Pension
About the Company
- Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
- Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.