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About the Role
As a Commis Waiter/Waitress, you will be responsible for ensuring smooth, efficient, and professional service by consistently supporting the Chef de Rang, Managers, and your colleagues. You will help ensure seamless operations by running food, preparing and delivering drinks and condiments, servicing the breakfast buffet, and keeping Back of House areas clean and organised.
Responsibilities
- Maintain a friendly, professional, and helpful attitude, providing excellent service to customers and colleagues.
- Deliver food from the kitchen to the restaurant station in a timely manner.
- Provide and maintain the quantity and quality of buffet food during service.
- Collect and clean equipment for mise en place and reset tables.
- Handle restaurant and hotel properties responsibly.
- Ensure beverages and condiments are prepared and sent out promptly, meeting restaurant standards.
- Keep all Back of House operating areas clean and tidy at all times.
- Keep all storage areas clean and tidy at all times.
- Attend pre-service briefings.
- Possess full knowledge of the food and beverage menu.
- Maintain the highest standards of cleanliness, furnishings presentation, and floor/buffet setup.
- Report any problems and repairs to the manager.
- Be flexible and carry out any other reasonable duties as assigned, including redeployment to other departments.
- Inform the Chef de Rang or Managers of guest comments or requirements if unable to resolve them immediately.
- Maintain a high standard of personal cleanliness and hygiene, adhering to grooming standards.
- Ensure a proper handover is completed at the end of the shift.
Requirements
- Previous Food & Beverage or hospitality experience preferred.
- Passion for delivering exceptional guest service and creating memorable guest experiences.
- Strong organisational skills with the ability to multitask and work under pressure.
- Good command of spoken and written English.
- Right to work in the UK.
- Flexible and reliable team player with a positive attitude and willingness to learn and support colleagues.
Skills
- Exceptional guest service
- Multitasking
- Working under pressure
- Teamwork
- Communication
Location
- London, UK
Work Type
- Permanent
- Casual
Experience Level
- Preferred previous experience
Salary/Compensations
- £1,300.00 per year
Benefits
- Departmental incentives
- Free Stays in the UK or Ireland (4 nights/year)
- Employee Benefit Card with discounted rates at Accor properties worldwide
- Sofitel Experience (one night stay with breakfast)
- Complimentary Meals While on Duty
- Special Rates in F&B, Rooms & Spa
- Exceptional Training and Development Opportunities through Apprenticeship Program
- Global Growth Opportunities
- Employee Assistance Program with 24/7 GP Access
- Social Events and Activities
- Wellbeing initiatives
About the Company
- Sofitel London St James redefines luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
- The company's commitment to excellence transcends the ordinary.
- The team specialises in transforming stays into enchanting tales.
- They create a playfully elegant and meaningful experience for both guests and employees.
- The company fosters a workplace culture that values diversity, encourages professional growth, and recognises individual contributions.
- They are part of the largest hospitality group in Europe.
Equal Opportunity
- We foster a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
- Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.