Insurance Customer Service Representative (Call-Center)
AAA Western and Central New York · NY, US
6 days agoImpress employers and recruiters.
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About the Role
This role focuses on assisting customers through various touchpoints, ensuring their needs are met promptly and effectively. You will be responsible for maintaining high answer rates, ensuring quality interactions, and promoting AAA products and services.
Responsibilities
- Efficiently assist customers through work activities, walk-ins, and phone calls, ensuring needs are met and issues are resolved.
- Maintain and exceed phone queue availability expectations for timely customer assistance.
- Properly verify each customer to maintain privacy and security standards.
- Accurately document all interactions and transactions related to policies, customers, carriers, and third-party touchpoints.
- Attach all email and policy paperwork communications to the relevant policy in the appropriate system.
- Consistently demonstrate AAA Core Values in every interaction.
- Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically.
- Promote all Club products and services with a Club-focused sales approach.
- Effectively sell AAA memberships to meet or exceed outlined expectations.
Requirements
- Responsible for obtaining and maintaining the required license or certification in an active status.
- Display working knowledge of carrier offerings, processes, and requirements.
- Ability to work evenings, weekends, and events as required by business need or leadership directive.
- Working knowledge of computer software and ability to effectively navigate multiple systems.
- Ability to operate independently and display proficiency in error minimization and problem-solving.
- Must be able to resolve problems and work under pressure to diffuse member concerns.
- Work under pressure during periods of high volume.
- Ability to multitask in various areas of insurance sales and service.
- Ability to perform routine office tasks including operating a computer for long periods, sitting, filing, and communicating on the phone.
- Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods.
- Must be able to lift, carry, push, pull a maximum of 30 lbs.
- This position does not offer visa sponsorship now or in the future.
Skills
- Problem-solving
- Multitasking
- Customer service
- Sales
Work Type
- Full-time
Salary/Compensations
- $21.00 - $25.00/hr
Benefits
- Medical Insurance
- Health Spending Account (HSA) with company match
- Paid Time Off
- Pre-Tax & Roth 401(k) plan with company match
- Flexible Scheduling
- Dental and Vision Insurance
- Life and AD&D Insurance
- Tuition reimbursement & company-paid training programs
- FREE AAA membership & travel / product discounts
- Company Paid Short-term & Long-term disability
- Paid Volunteer Time Off
- Flexible Spending Accounts
About the Company
- AAA is a brand recognized for its commitment to members through various services and benefits.