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About the Role
Oversee all aspects of the food and beverage operations, ensuring high-quality service, customer satisfaction, and compliance with health and safety regulations. This role involves managing staff, coordinating schedules, monitoring inventory, and maintaining quality standards.
Responsibilities
- Schedule shifts and assign duties to ensure adequate staffing levels.
- Provide coaching, feedback, and performance evaluations to team members.
- Foster a positive work environment and resolve any conflicts or issues that arise.
- Directly supervise breakfast service staff, including servers, kitchen staff, and support personnel.
- Ensure that breakfast offerings are varied, high-quality, and align with the establishment's brand standards.
- Monitor food trends and guest feedback to continuously improve and update breakfast menu offerings.
- Ensure exceptional customer service standards are maintained at all times.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Monitor guest satisfaction levels and implement improvements as necessary.
- Oversee the day-to-day operations of the food and beverage outlets.
- Address any issues or concerns related to food safety or sanitation.
- Assist in budget planning and cost control measures.
- Monitor expenses and revenue, and take corrective actions as necessary.
- Identify opportunities to increase sales and improve profitability.
Requirements
- Previous supervisory experience within a Food & Beverage environment, preferably in a luxury hotel, restaurant, or hospitality setting.
- Strong knowledge of food safety, health & safety, and hygiene standards.
- Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members.
- Strong customer service and communication skills, with the ability to handle guest concerns professionally and maintain high service standards.
- Good organisational and administrative skills, including experience with rota management, payroll systems, stock control, and budget awareness.
Skills
- Food safety
- Health & safety
- Hygiene standards
- Leadership
- People management
- Customer service
- Communication
- Organisational skills
- Administrative skills
- Rota management
- Payroll systems
- Stock control
- Budget awareness
Location
- London
Work Type
- Permanent
- Full-Time
Experience Level
- Supervisory
Education Level
- Food Safety Level 2 or 3 certifications advantageous
Salary/Compensations
- £1,300.00 per year
Benefits
- Departmental incentives
- Annual bonus
- Free Stays in the UK or Ireland (4 nights/year)
- Employee Benefit Card – Discounted rates at Accor properties worldwide
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
- Complimentary Meals While on Duty
- Special Rates in F&B, Rooms & Spa
- Exceptional Training and Development Opportunities through Apprenticeship Program
- Global Growth Opportunities
- Employee Assistance Program with 24/7 GP Access
- Social Events and Activities
- Wellbeing initiatives
About the Company
- At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
- Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
- We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
- Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
- Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
- Be Part of the Largest Hospitality Group in Europe.
Equal Opportunity
- We foster a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.