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About the Role
As a Junior Customer Success Manager, you will ensure clients feel well-supported and their assignments run smoothly. You will be a reliable point of contact, resolving issues quickly and efficiently, and gradually taking on more responsibility for your own client accounts.
Responsibilities
- Onboarding new customer inquiries and managing basic customer accounts.
- Managing daily operations for existing customers and ensuring smooth assignments.
- Serving as the primary contact for customer inquiries, responding quickly, politely, and with solutions.
- Proactively identifying and resolving potential issues before they escalate.
- Maintaining regular contact with existing customers to ensure satisfaction.
- Supporting operational and administrative processes for customer projects and personnel assignments.
- Collaborating with Account Management for customer needs beyond basic support.
- Identifying signs of customer dissatisfaction and consulting with the Mid-Level Customer Success Manager for next steps.
Requirements
- Previous experience in customer contact, support, service, or account management.
- Proficiency with standard office tools.
- Team player with a positive and open demeanor in customer interactions.
- Confident communication skills, able to explain issues clearly and ask clarifying questions.
- Proactive and eager to learn from experienced colleagues.
- Willingness to work one weekend per month and holidays as needed.
- Native-level German (C2) and minimum B2 English proficiency.
Skills
- Customer Service
- Account Management
- Problem Solving
- Communication
- Teamwork
- Initiative
Location
- Berlin
Work Type
- Hybrid
- Full-time
Experience Level
- Junior
Salary/Compensations
- Performance-based pay with direct participation in work success
Benefits
- 30 days of vacation per year
- Individual career paths with clear training and advancement opportunities
- Bright, spacious office in the heart of Berlin
- Flexible home office policy
- Current MacBook Pro and modern equipment for office and home office
- 500 EUR budget for home office setup
- Free lunch twice a week and fresh fruit in the office
- Professional guidance, insights, and training in various subject and task areas, as well as internal company processes
- Short communication channels, quick decisions, and significant responsibility
- A focused company with high customer and employee satisfaction
- A relaxed yet challenging and supportive work atmosphere
About the Company
- InStaff & Jobs GmbH was founded in February 2014 and provides personnel for temporary assignments throughout Germany.
- For over 10 years, we have enabled companies to book staff quickly and legally – simply, digitally, and efficiently.
- Over 17,300 clients have booked staff through InStaff.
- Our platform features over 123,000 verified and interviewed personnel profiles, allowing us to fill jobs in diverse fields precisely.
- Our quality is reflected in our ratings: Over 5,900 customer reviews with an average of 4.9 stars (eKomi) and over 825 employee reviews with 4.8 stars (Google).
- We are seeking talented and ambitious employees in various areas to support our continued growth.