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About the Role
Shape and improve consumer-facing digital experiences across the website and app, driving measurable outcomes and creating customer journeys that support growth. Collaborate with GTM, Design, and Engineering teams to translate business needs into seamless digital experiences, enhancing operational efficiency, enabling self-service, and ensuring compliance. Work with technical partners to shape the front-end experience and its integration with the wider platform.
Responsibilities
- Lead strategy, discovery, and delivery for Website and App experiences, driving key metrics like retention, LTV, and engagement.
- Design and execute A/B and multivariate tests.
- Guide the product journey from identifying user pain points to post-launch optimization.
- Shape Website and App experiences from discovery and scoping through to launch and optimization.
- Convert business needs into Epics, User Stories, and actionable priorities for engineering teams.
- Collaborate with designers to create intuitive, user-centered experiences balancing usability and technical feasibility.
- Support scalable, high-quality delivery while navigating technical constraints and dependencies.
- Align with Marketing and Operations to maximize adoption and engagement.
- Leverage analytics and performance metrics to continuously improve features.
- Run workshops and discovery sessions to uncover user needs, pain points, and opportunities.
Requirements
- 5+ years of B2C experience delivering successful web/mobile products, understanding user psychology and friction reduction.
- Experience in EV, IoT, or Energy Management.
- Knowledge of competitors like Hugo, Loop, or Octopus is a plus.
- Expert use of GA4, Looker, Mixpanel, Glassbox, or similar analytics tools.
- Confident working with Engineering teams on APIs, mobile deployments, and constraints.
- Ability to influence and manage priorities across Commercial, Operations, and Compliance teams.
- Experienced in agile delivery, Jira, Confluence, and modern product management practices.
- Deep expertise in growth and data, with broad knowledge of UX, Engineering, and GTM strategy.
- Interest in AI consumer use cases or using AI to improve workflow.
- Experience in regulated sectors such as utilities or energy.
- Familiarity with conversion-focused digital journeys.
- Understanding of accessibility and inclusive design principles.
- Experience leading cross-functional ideation sessions or design sprints.
- Track record of converting user insights into actionable improvements.
- Comfort with rapid iteration and fast-changing project demands.
Skills
- Product Management
- Web & App Experience
- A/B Testing
- Multivariate Testing
- User Journey Mapping
- Agile Methodologies
- Jira
- Confluence
- Data Analysis
- Analytics Tools (GA4, Looker, Mixpanel, Glassbox)
- API Integration
- Stakeholder Management
- UX Design Principles
- Growth Strategy
- AI Applications
Location
- London, UK
Work Type
- Hybrid
- 12-Month Contract
Experience Level
- Upper Midweight
- Senior
Salary/Compensations
- Competitive salary
Benefits
- 26 days of annual leave plus bank holidays
- Generous pension
- Life cover
- Bonus opportunities
- Access to 20 flexible benefits with tax/NI savings
- Excellent parental leave allowance
- Fertility Friendly accreditation
- Menopause Friendly accreditation
About the Company
- E.ON Next is a company where customers are the number 1 priority. All employees, including the executive team, directly support customers to stay close to their needs and make better decisions.
- Award-Winning Workplace - Sunday Times Best Place to Work 2025 and Best Place to Work for 16–34-year-olds.
- Flexible & Family-Friendly - Double recognition at the Personnel Today Awards 2024.
- Inclusive & Diverse - Only energy company in the Inclusive Top 50 UK Employers. Winners of Best Employer for Women and Human Company of the Year.
- Support at Every Stage of Life - Fertility Friendly and Menopause Friendly accredited.
- Accessible & Supportive - Disability Confident Employer, guaranteeing interviews for disabled applicants who meet minimum criteria.
- Invested in Your Growth - Inclusive talent networks and top-tier development programmes.
Equal Opportunity
- As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.