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About the Role

Assume full responsibility for the day-to-day operational activities, including team leadership, workload management, service delivery, productivity, compliance, customer performance, and cost control within the Portable Fire Extinguisher division.

Responsibilities

Lead field operational activity and associated business processes in the delivery of planned, reactive and corrective service, maintenance and works within the Portable Fire Extinguisher division.
Lead and develop teams to ensure optimized productivity and service delivery to achieve sustained profitable growth.
Ownership of customer portfolio and deliverables.
Proactively meet with customers to nurture relationships.
Deal with people matters.
Manage training, development, talent and succession.
Ensure compliance with all audits.
Lead a 'safety first' culture adopting a target zero mindset where all are accountable for safety.
Drive the momentum on completing inspections by month due.
Review engineer performance and productivity.
Review customer contracts.
Drive sustainable growth and profitability.

Requirements

Field Operational Management Experience is essential.
Experience in the Fire Industry would be advantageous.
Natural communicator, with an ability to build rapport with customers and team.
Solution / results focused – Strive to understand and resolve potential issues to drive business growth.
Prioritize workloads & multitask effectively.
Highly organised - Planning or scheduling experience would be beneficial but not essential.

Skills

Team leadership
Workload management
Service delivery
Productivity management
Compliance
Customer performance management
Cost control
Communication
Relationship building
Talent management
Succession planning
Health & Safety compliance
Performance review
Contract review
Growth strategy
Profitability management
Problem solving
Multitasking
Organization
Planning
Scheduling

Location

South East (SE, GU, BN, TN, CR, CT, ME, RH, TW)
Ideally based around the centre or northern end of the patch (RG, HP, WD)

Work Type

Hybrid (Field & Remote)

Experience Level

Managerial experience
Field Operational Management Experience

Salary/Compensations

£44,000 – £48,000 per annum
Up to £13,800 OTE Bonus

Benefits

25 days holiday, plus bank holidays
Company Car / Car allowance (£425 per month)
Employee Referral Scheme (£1000)
Company Pension Scheme
Life Assurance (4 x Basic Salary)
Online GP
Employee Scholarship Scheme
Central Benefits Platform offering a wide variety discounts
Health & Wellbeing Resources
Bravo Awards

About the Company

Chubb Fire & Security is a global business driven by keeping people and the world safe.
Provides essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems.
Offers a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies.
Has a heritage of over 200 years.

Equal Opportunity

Chubb Fire and Security is an equal opportunities employer.
Commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported.
Celebrates individuality and strength in team diversity.
Fosters an equitable environment to empower individuals to contribute unique perspectives, driving innovation and excellence.