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About the Role

Index Exchange is seeking a Principal Solutions Consultant to join its Central Operations organization. This role will focus on advancing best practices for integrating and monetizing OMNI channel supply, working cross-functionally to standardize integration, partner management, optimization, and performance benchmarking for the company's growing OMNI Channel business. This is an opportunity to shape the future of the programmatic marketplace, particularly for those with experience in Video (especially CTV) and a passion for solving complex technical challenges.

Responsibilities

Become Index’s Subject Matter Expert focused on Improving and implementing new standards and best practices for our technical integrations (pre-bid, Server-side integrations, SSAI, PBS Vast Tags etc.)
Contributing to our strategic working groups by providing them with insight into opportunities to improve our current offerings
Regularly test and review customer integrations to ensure operational excellence and performance against key KPIs and benchmarks.
Serve as a consultant to our most strategic OMNI Channel partners and provide solutions to address their business challenges, objectives, and identify opportunities.
Developing a deep technical understanding of Index’s product offerings to participate in experimentation, release and development, and building of new features.
Maintain knowledge of current industry trends, integration protocols, technical specs and updated and document best practices accordingly.
An escalation point of contact for our internal teams for technical issues, product related questions, and implementation best practices
Define playbooks for internal and external teams to execute on integrate and migrate new and existing partners to new product offerings.
Working with our developers to build new tools to improve operational efficiency and troubleshooting.

Requirements

7+ years' experience working within Ad-Tech at an Ad Exchange, SSP, DSP, or related media and entertainment content owners (Film Studios, Broadcast Networks, Cable Networks, Affiliate Media), OTT content distributors (SVOD, AVOD, FAST apps), and/or CTV OEMs, or adserver/Mediation partners (Publica, Spring Serve, Freewheel) in a Senior Technical role
Experience integrating CTV & Video partners through VAST TAG and/or server to server integrations (like Publica, Freewheel, Spring Serve)
Advanced knowledge of instream and outstream video advertising formats, ad rendering methodologies (VAST, VPAID, VMAP, MRAID) and the respective player nuances
Advanced knowledge of CTV programmatic advertising, SSAI process, identity protocols, and integration methodologies (OpenRTB, IFA, Prebid Server)
Experience with Internet protocols (IP, HTTP) and network traffic inspection tools (Charles Proxy, Proxyman, Fiddler).
Expert Knowledge of SQL, JSON, and experience querying complex datasets to view trends, identify anomalies, and diagnose root causes.
Advanced problem solving, critical thinking, and analytical skills.
Ability to learn and scrape KAFKA topics and parse Audit log data.
Experience managing large projects with multiple cross functional stakeholders in different global regions.
Advanced presentation and communication skills
Ability to think creatively, and outside the box

Skills

Video Expertise
CTV advertising ecosystem
Video and OMNI channel formats
VAST Tags & S2S supply paths
Streaming video and distribution (HLS, DASH)
SSAI
transcoding
VAST/VMAP
ad podding
Customer Focused
programmatic advertising ecosystem
Collaborative
Results Driven
SQL
JSON
KAFKA
IP
HTTP
Charles Proxy
Proxyman
Fiddler
Management experience
BI (Business Intelligence) tools like Looker and Redash
Kubernetes
Automation and scripting

Location

Toronto
New York
Montreal
Kitchener
London
San Francisco
global cities

Work Type

full-time

Experience Level

7+ years' experience
Principal

Benefits

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program that provides an in-the-moment point of contact and reassurance
One day of volunteer time off per year and a donation-matching program
Monthly town halls and regular community-led team events
Multiple resources and programming to support continuous learning
A workplace that supports a diverse, equitable, and inclusive environment

About the Company

Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners.
As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.
With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain.
Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues.
We’re built on our core values and live them each day.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too.
Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
The Central Operations organization at Index is a global group of innovative technologists who sit at the intersection of product, engineering, operations, sales, and Technical Account Management.
This unique perspective creates an opportunity for our teams to influence our internal best practices, and dive into new and unknown territories which help cascade learnings and best practices to the rest of the organization.

Equal Opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities.
We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience.
For those who show grit, passion, and humility—Index will welcome you.
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you.
Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the hiring process.