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About the Role

The Senior Trust Analyst — UK Sovereign is a customer-facing role focused on security, sales, and customer success. This position serves as the primary trust and security contact for UK Sovereign customers, managing responses to security inquiries and questionnaires, supporting contract reviews, and advising on the security posture of UK Sovereign environments. The role also acts as a liaison between technical security teams and customers, tracks vulnerability remediation, and communicates complex technical information clearly. This role is critical for building trust with UK government and regulated sector customers, accelerating deals, and reinforcing the integrity of the UK Sovereign security program.

Responsibilities

Serve as the primary point of contact for UK Sovereign customers on security posture, vulnerabilities, remediation, and trust documentation.
Support end-to-end responses to customer and prospect security questionnaires (SIG, CAIQ, VSA, MoD/UK government, bespoke enterprise formats).
Respond to inbound customer security inquiries via email and ticketing, translating technical controls into business language.
Maintain the public trust center and UK Sovereign customer-facing documentation, ensuring security whitepapers, certifications, and standard responses are current.
Collaborate with UK Sovereign technical and engineering teams to assess the security posture of UK Sovereign environments.
Support vulnerability remediation status in a Plan of Action and Milestones (POA&M) format.
Prepare and deliver monthly security status updates to UK Sovereign customers, including remediation progress and key security metrics.
Monitor and track remediation activities across engineering and security teams, ensuring alignment with timelines and compliance requirements.
Interpret third-party audit reports (SOC 2 Type II, ISO 27001, penetration test summaries) and represent findings to customers.
Gather detailed technical information from internal teams and convert it into clear, concise updates for various stakeholders.
Participate in security review meetings, capture feedback and action items, and ensure timely follow-up.
Coordinate input from internal teams to validate questionnaire answers and resolve gaps.

Requirements

UK citizenship and ability to pass and maintain SC clearance.
5+ years in a security, GRC, trust, or technical customer-facing role with direct ownership of security questionnaires, customer inquiries, and security reporting.
Hands-on experience responding to SIG, CAIQ, VSA, and bespoke enterprise/government security questionnaires.
Working knowledge of Cyber Essentials Plus, ISO 27001, SOC 2 Type II, and at least one of PCI DSS, GDPR/UK GDPR, HIPAA, or FedRAMP.
Strong technical understanding of security principles, architecture, and vulnerability management, including access control, encryption, incident response, network security, and secure SDLC.
Familiarity with cloud infrastructure (AWS, Azure, or GCP) and SaaS security models.
Exceptional written and verbal communication skills, with proven ability to translate complex technical controls for non-technical audiences.
Proven experience in customer-facing roles within security or technology sectors, ideally including regulated or government customers.
Demonstrated ability to manage a high-volume queue, set priorities, and drive multi-stakeholder responses to deadline.
Bachelor's degree in a relevant field, or equivalent practical experience.
Proven ability to handle confidential customer and company information with integrity and discretion.

Skills

Security
GRC
Trust
Technical customer-facing
Security questionnaires
Customer inquiries
Security reporting
SIG
CAIQ
VSA
Cyber Essentials Plus
ISO 27001
SOC 2 Type II
PCI DSS
GDPR/UK GDPR
HIPAA
FedRAMP
Security principles
Architecture
Vulnerability management
Access control
Encryption
Incident response
Network security
Secure SDLC
Cloud infrastructure (AWS, Azure, or GCP)
SaaS security models
Written communication
Verbal communication
Customer relations
POA&M processes
Vulnerability remediation reporting
Trust portal platforms (ServiceNow, Whistic, Vanta Trust, Drata Trust)
AI/ML security
NIST AI RMF
ISO 42001
Integrity
Discretion
Resilience
Adaptability
Proactive
Self-motivated
Continuous improvement
Fast learner
Collaborative working style

Location

Work Type

Hybrid
Individual contributor

Experience Level

Senior
5+ years

Education Level

Bachelor's degree or equivalent practical experience

About the Company

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions daily.
Known as an innovation powerhouse excelling in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains.
NICE has over 8,500 employees across 30+ countries.

Equal Opportunity

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.