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About the Role
We are seeking an Operations & Office Management Intern for a 6-month internship to support our growing company. You will help ensure smooth operations, manage customer interactions, and contribute to a positive team environment.
Responsibilities
- Process, track, and resolve customer support tickets with a friendly and solution-oriented tone.
- Manage customer complaints, including decisions on refunds and goodwill gestures, communicating via email and phone.
- Oversee external service providers, reviewing and comparing offers while monitoring costs and quality.
- Purchase and manage office supplies and equipment to ensure the team has necessary resources.
- Design and organize office events to create a comfortable and engaging workspace.
- Undertake project-based operations tasks to support company and departmental advancement.
Requirements
- Native-level German and C1-level English communication skills (written and verbal).
- Strong organizational skills with the ability to manage multiple tasks simultaneously and a high sense of responsibility.
- Quick comprehension and ability to quickly learn new topics and tools.
- Customer-oriented approach and ability to remain calm in challenging situations.
- Technical understanding and interest in digital tools and processes.
- Curiosity, willingness to learn, and a proactive attitude, even outside direct responsibilities.
Skills
- Customer Support
- Complaint Management
- Service Provider Management
- Procurement
- Event Planning
- Project Management
- Communication
- Organization
- Problem-Solving
- Digital Tools
Location
- Berlin, Germany
Work Type
- Hybrid
- Internship
Experience Level
- Internship
Benefits
- Opportunity for creative input and active participation in company development.
- Flexible working hours.
- 31 days of vacation (30 days + half-days on Christmas Eve and New Year's Eve).
- Support for professional and personal development through individual training opportunities.
- Company pension plan with DYNO (commission-free).
- Wellpass membership for access to nationwide sports, fitness, and health activities.
- Access to Probonio & Corporate Benefits for discounts and employee offers.
- Modern workspace with a view of the Spree and a roof terrace in Friedrichshain-Kreuzberg.
About the Company
- We are a diverse group of companies and a clinic dedicated to a healthier world.
- Our goal is to lead the future healthcare system through preventive services, eHealth, and Public Health, utilizing smart logistics, digitalization, diagnostics, and personalized prevention.
- We are rethinking healthcare and diagnostics by challenging the status quo.
- Our telemedical service offers easy and secure access to medical cannabis for symptom relief and improved quality of life.
- We also support patients with modern solutions for medically supervised weight reduction.
- Future plans include expanding our offerings with additional preventive and health services.