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About the Role
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer product questions, and recommend solutions. They are responsible for resolving customer concerns, ensuring client satisfaction, and staying up-to-date with product features while maintaining store standards. The role aims to achieve excellent customer service and meet sales goals.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
- Have at least a High School diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Skills
- Customer Service
- Sales
- Product Knowledge
- Communication
- Problem Solving
- Inventory Management
- Spanish
Location
- 4400 Dewey Ave, Rochester, NY 14624
Work Type
- Full-time
- Onsite
Experience Level
- 1+ year experience in delivery, retail, or customer service
Education Level
- High School Diploma or GED
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Security benefits
- Retirement benefits
- Saving benefits
- Generous time away from work package
- Personal leave
- Paid parental leave
- Medical leave
- Vacation
- Holidays
About the Company
- Sherwin-Williams' purpose is to inspire and improve the world by coloring and protecting what matters.
- Their paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger.
- Sherwin-Williams invests and supports employees in life, career, and connection.
Equal Opportunity
- Sherwin-Williams is proud to be an Equal Employment Opportunity employer.
- All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
- As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.