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About the Role
This role manages the analytics agenda for a multi-brand subscription business, translating customer, marketing, and financial data into commercial strategies to improve acquisition, retention, pricing, and profitability. You will explore datasets, build commercial models, track customer lifetime value, and guide analysts.
Responsibilities
- Oversee subscription analytics across customer lifetime value, acquisition economics, churn, and pricing models.
- Partner with Marketing, Finance, and Strategy teams to connect customer metrics directly to revenue and profitability.
- Build sophisticated commercial models in Excel or Google Sheets to guide strategic decisions.
- Explore large datasets with SQL and BigQuery to uncover actionable growth opportunities.
- Mentor and coach analysts, strengthening their technical and strategic capabilities.
- Present accessible commercial narratives and recommendations to senior stakeholders across UK and US markets.
Requirements
- Proven experience turning complex customer and financial data into strategic recommendations.
- Practical understanding of subscription metrics, including customer lifetime value, cohort analysis, and retention rates.
- Ability to break down ambiguous commercial challenges into clear analytical frameworks.
- Experience communicating technical insights clearly to non-technical business partners.
- Experience guiding, coaching, or managing analysts.
- Familiarity with using AI tools to streamline analytical workflows.
- Demonstrable experience in commercial, customer, or growth analytics.
- Hands-on proficiency querying complex datasets with SQL, BigQuery, or similar technologies.
- Advanced modelling capabilities using Excel or Google Sheets.
- Track record of working with marketing, financial, or transactional data.
- Ability to collaborate effectively with cross-functional teams in London or Bath.
Skills
- SQL
- BigQuery
- Excel
- Google Sheets
- AI tools
Location
- London
- Bath
Work Type
- Hybrid
Experience Level
- P4
Salary/Compensations
- £80,000 - £95,000
Benefits
- Uncapped leave
- Enhanced parental leave
- Discounted rates with Dental care and Private Medical care
- Bonus when targets are met
- Refer a friend scheme
- Well-being support
- Opportunity to purchase shares in Future
- Salary sacrifice Pension scheme up to 5% match
- Free drinks and snacks in offices
About the Company
- Future is a global leader in specialist media, providing expert content and technology across multiple platforms to build communities.
- The subscription division drives growth across brands like The Week, Kiplinger, and PC Gamer.
- The team focuses on data-led innovation, retention strategy, and recurring revenue.
Equal Opportunity
- Future is working to attract, retain and foster diverse talent, educating colleagues on the importance of diversity, and reviewing internal processes to ensure they are free from bias.
- The company aims to create a culture where diversity can thrive.
- Reasonable adjustments are available upon request.