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About the Role
Customer Service Specialists engage with customers to understand their needs, provide product information, and offer solutions. They are responsible for resolving customer concerns, ensuring satisfaction, and staying updated on product features. The role also involves meeting sales goals and maintaining store standards.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Skills
- Sales
- Customer Service
- Communication
- Problem-solving
- Product knowledge
- Inventory control
- Cash handling
- Tinting and mixing equipment operation
Location
- 180 Delaware Avenue, Delmar, NY 12054
Work Type
- Full-time
Experience Level
- High School diploma or GED preferred
- One (1) year of experience working in a delivery, retail, or customer service position preferred
- Previous work experience selling paint and paint-related products preferred
- Previous work experience operating tinting and mixing equipment preferred
Education Level
- High School diploma or GED
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Security benefits
- Retirement and saving benefits
- Generous time away from work package
- Personal leave
- Paid parental leave
- Medical leave
- Vacation
- Holidays
About the Company
- Sherwin-Williams' purpose is to inspire and improve the world by coloring and protecting what matters.
- Their paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger.
- Sherwin-Williams offers rewards, benefits, and flexibility to enhance health and well-being.
- They provide opportunities for learning, skill development, and career growth.
- The company fosters an inclusive team environment and is committed to communities.
Equal Opportunity
- Sherwin-Williams is proud to be an Equal Employment Opportunity employer.
- All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
- As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.