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About the Role
Department Managers lead sales performance and operational excellence, managing a team, executing merchandising plans, and ensuring customer satisfaction. This role requires retail expertise and people leadership to create a high-performing, customer-focused environment, while maximizing profitability and protecting company assets.
Responsibilities
- Lead the department by setting the example in safety, customer service, and visual merchandising standards.
- Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
- Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
- Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
- Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
- Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Requirements
- Proven ability to lead and motivate a team in a fast-paced retail setting.
- Strong organizational and problem-solving skills with the ability to manage shifting priorities.
- Demonstrates a passion for customer service and a commitment to achieving sales goals.
- Ability to lift up to 55 lbs and stand for extended periods.
- CSA-approved steel-toed footwear is required while on shift.
Skills
- Retail sales
- Team supervision
- Product knowledge
Work Type
- Full-time
Experience Level
- Previous experience in retail sales and team supervision is preferred.
Benefits
- Wellness Program
- Employee and Family Assistance Plan
- Employee Discounts
- Medical, Dental, Vision, RRSP Matching, and PTO benefits
- Growth and development opportunities
About the Company
- Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada and the USA with a team of 20,000 dedicated employees.
- Kent is the largest retail building supply chain in Atlantic Canada with 48 locations and an ecommerce website.
- Kent's mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices.
- Kent employs over 3,700 people and focuses on the development of its people, promoting a culture of continuous improvement and innovation.
Equal Opportunity
- We are committed to creating accessible environments for our colleagues, candidates, and customers.
- Requests for accommodation due to a disability can be made at any stage of application and employment.
- We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
- Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria.
- We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully.
- If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
- Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.