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About the Role
As a Showroom Host / Centre Support Assistant, you will be the first point of contact for customers, ensuring a warm welcome and an outstanding customer journey experience. You will act as a brand ambassador, representing Porsche Retail Group and the Porsche brand.
Responsibilities
- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offer refreshments and ensure the waiting areas are well stocked and clean
- Gather customer feedback and insights to improve the showroom experience and report any concerns
- Support administrative tasks as required
- Participate in hosting events
Requirements
- Ability to work in the UK without Sponsorship
- Full Driving Licence
- Background in hospitality, retail, reception or similar customer facing role
- A friendly and approachable demeanour, with excellent communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Team orientated mindset
- Experience of working in a large franchised automotive dealership
- Good organisational skills and attention to detail
- Basic computer skills (Microsoft office, customer database systems)
Skills
- Customer service
- Communication skills
- Administrative skills
- Organizational skills
- Attention to detail
- Basic computer skills
Location
- Centre
- Porsche Centre East London
Work Type
- Monday to Friday 8:00 - 18:00 daily
Salary/Compensations
- £13.85ph, plus 10% monthly bonus pro-rata
Benefits
- 297 annual leave hours (Inclusive of BH) per year
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
About the Company
- Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany.
- We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
- Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
- Our culture of trust, integrity, and empowerment filters through every channel of our business.
- Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
Equal Opportunity
- Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities
- PRG believe diverse teams are catalysts of innovation and create multiple new ideas.
- One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture