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About the Role
Lead and empower a dynamic banking team while ensuring operational excellence. Be a driving force behind creating exceptional customer experiences, achieving office goals, and fostering a collaborative, customer-oriented culture.
Responsibilities
- Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication.
- Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately.
- Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance.
- Guide the team to identify sales opportunities and make referrals to other departments or services.
- Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers.
- Lead by example in building relationships with customers and expanding financial solutions.
- Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service.
- Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards.
- Oversee operational functions such as cash management, vault supervision, and ATM servicing.
- Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals.
- Participate in team staffing and development processes, including onboarding and performance management.
Requirements
- Minimum of 2 years as a Community Banking Supervisor, Head Teller, Operational Specialist with advanced working knowledge of operational and administrative branch banking functions.
- Extraordinary leadership and management skills.
- Attention to detail.
- Proficiency in Microsoft Office programs.
- Effective communication.
- Ability to open accounts and contribute toward achieving office sales goals.
- Capacity to lift and move currency/coin (up to 50 lbs.).
Skills
- Leadership
- Management
- Attention to detail
- Microsoft Office proficiency
- Communication
- Sales
- Customer service
- Operational efficiency
- Risk management
- Cash management
- Vault supervision
- ATM servicing
- Teamwork
Location
- East Berlin, PA
Work Type
- Full-time
Experience Level
- 2 years
Education Level
- High school diploma or equivalent
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
- 401K with up to 4% employer match
- Generous PTO package
- 12 Bank paid holidays
- Career growth opportunities
- Ongoing training and development opportunities
- Employee recognition & service awards
About the Company
- Traditions Bank is a division of ACNB.
- Be part of an environment where your leadership skills and banking expertise drive success for your team, customers, and community.
- We foster growth, collaboration, and innovation, ensuring you thrive both personally and professionally.
Equal Opportunity
- ACNB Bank is an Equal Opportunity Employer.