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About the Role
This role offers a unique opportunity to combine the energy of a scale-up with the power of major automotive and energy companies, working on products and services with high social impact. You will join an international team of talented individuals in an open-minded culture that encourages growth and new ideas.
Responsibilities
- Monitor Kanban dashboards in Jira, break down epics into user stories and tasks, and assist in backlog organization.
- Maintain the operations and continuous improvement of global customer service tools and platforms.
- Contribute to the development and monitoring of AI agents for customer service teams.
- Review large datasets to provide insights for strategic decision-making.
- Design and implement automated workflows to enhance operational efficiency.
- Manage enterprise applications and user provisioning using Microsoft Entra ID.
- Configure, maintain, and optimize the Zendesk environment.
- Ensure compliance of telephony systems by monitoring configurations and documentation for regulatory requirements.
Requirements
- Currently enrolled in the 2nd half of a degree program, or graduated in Computer Science, Information Systems, Engineering, or a related technical field.
- Eager to take initiative in project management tasks, including managing Jira boards, writing user stories, and organizing sprints or workflows.
- Familiar with identity and access management concepts.
- Knowledge of Microsoft Entra ID is a plus.
- Strong interest in automation, technical operations, and customer service technologies.
- Familiar with automation platforms like n8n or similar.
- Familiar with prompt engineering and LLM models.
- Basic experience with frontend development (JavaScript, React, TypeScript, or Handlebars preferred).
- Security-conscious mindset with knowledge of data protection, access control, and regulatory compliance best practices.
- Data-driven mindset with the ability to extract, interpret, and present data insights.
- Comfortable working in a dynamic, cross-functional environment with multiple stakeholders.
- Proficient in English (spoken and written).
- Self-motivated, proactive, and detail-oriented with a team-oriented spirit.
Skills
- Project Management
- Jira
- Kanban
- User Stories
- Backlog Organization
- Customer Service Tools
- AI Agents
- Data Analysis
- Automation
- Workflow Design
- Microsoft Entra ID
- Zendesk
- Telephony Systems
- Prompt Engineering
- LLM Models
- Frontend Development
- JavaScript
- React
- TypeScript
- Handlebars
- Data Protection
- Access Control
- Regulatory Compliance
- English Proficiency
Location
- Berlin
- Munich
Work Type
- Hybrid
- Up to 2 days of home office in a week
Experience Level
- Entry Level
Education Level
- Currently enrolled in the 2nd half of a degree program, or graduated in Computer Science, Information Systems, Engineering, or a related technical field.
Benefits
- Subsidized gym membership
- Subsidized office lunch benefit
- Monthly mobility budget
- Up to 2 days of home office in a week
- Offsite/ team events
- Delicious coffee & tea
- Fresh fruits
- Office dog friendly environment
About the Company
- At DCS, we develop public charging solutions for electric vehicles, providing access to multiple networks of Charge Point Operators (CPO) through an app or car's head unit, enabling easy and seamless charging.
- We are a key player in the transition to electromobility.
- Since the beginning of 2019, we are part of the mobility joint venture between BMW Group and Mercedes Benz Mobility.
- In 2021, bp joined as the third shareholder.
- CHARGE NOW is one of our services.
Equal Opportunity
- At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination.
- We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race.
- We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.