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About the Role
Join GreenMedical as an Operations & Office Management Intern for a 6-month internship. You will support the daily operations of a growing company, manage customer support tickets, handle customer complaints, coordinate with external service providers, manage office supplies and equipment, and contribute to operational projects. This role requires excellent organizational skills, a customer-oriented approach, and a proactive attitude.
Responsibilities
- Process, track, and resolve customer support tickets with a friendly and solution-oriented tone.
- Manage customer complaints, including decisions on refunds and goodwill gestures, communicating outcomes via email and phone.
- Coordinate external service providers, review and compare offers, while monitoring costs and quality.
- Purchase office supplies and equipment, ensuring the team has necessary resources.
- Design and organize office events, contributing ideas to create a comfortable team environment.
- Undertake project-related operational tasks to support company and departmental advancement.
Requirements
- Native-level German communication skills (written and spoken).
- C1-level English communication skills (written and spoken).
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- High sense of responsibility.
- Quick comprehension and ability to quickly learn new topics and tools.
- Customer-oriented mindset and ability to remain calm in challenging situations.
- Technical understanding and interest in digital tools and processes.
- Curiosity, willingness to learn, and a proactive approach to tasks beyond direct responsibility.
Skills
- Customer Support
- Complaint Management
- Service Provider Management
- Procurement
- Event Planning
- Project Support
- Communication
- Organization
- Problem-Solving
- Digital Tools
- Process Improvement
Location
- Berlin, Germany
Work Type
- Hybrid
- Internship
Experience Level
- Internship
Benefits
- Opportunity for creative input and active participation in company development.
- Flexible working hours.
- 31 days of vacation (30 days + half days on Christmas Eve and New Year's Eve).
- Support for professional and personal development through individual training opportunities.
- Company pension plan with DYNO (commission-free).
- Wellpass membership for access to nationwide sports, fitness, and health offerings.
- Access to Probonio & Corporate Benefits platform for discounts and employee offers.
- Modern work environment with a view of the Spree and a rooftop terrace in Friedrichshain-Kreuzberg.
About the Company
- The CKM Group includes a variety of companies and a clinic dedicated to a healthier world.
- The company aims to lead the future healthcare system through preventive services, eHealth, and Public Health, focusing on smart logistics, digitalization, diagnostics, and individual prevention.
- CKM Group rethinks healthcare and diagnostics, constantly challenging the status quo.
- GreenMedical, a part of CKM Group, offers a telemedicine service for medical cannabis access and supports patients with modern weight reduction solutions, with plans to expand preventive health services.
- Company values include determination and ambition, diversity and authenticity, creativity and dynamism, progressiveness and revolution, and sustainability and fairness.
- CKM Group fosters a culture of performance, values unique individuals, drives innovation, and embraces scientific and technological advancements.
- The company is committed to responsibility towards people and the environment, with ethical standards guiding its actions.
Equal Opportunity
- CKM Group is looking for individuals regardless of gender, seeking diversity, ambition, and passion for their mission.