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About the Role

As a Homelessness Team Recovery Worker, you'll act as a vital link between individuals, accommodation providers, healthcare services, local authorities and community organisations. You'll help people access the right support at the right time, ensuring they are connected to services that can improve their health, wellbeing, social inclusion and housing outcomes.

Responsibilities

Act as a vital link between individuals, accommodation providers, healthcare services, local authorities and community organisations.
Help people access the right support at the right time.
Connect individuals to services that can improve their health, wellbeing, social inclusion and housing outcomes.
Support individuals into treatment.
Assist individuals in engaging with health services.
Coordinate support during a move into accommodation.
Build relationships with individuals in hostels, shelters, temporary accommodation and community settings.
Engage proactively with individuals who may have found services difficult to access.
Create responsive, inclusive, and person-centred pathways.
Coordinate support across a range of partners.
Ensure individuals are connected to treatment services, healthcare providers, housing teams, peer support networks and wider community resources.
Advocate for those supported.
Work collaboratively across multiple agencies to remove barriers, strengthen engagement and promote continuity of care.
Attend multi-disciplinary meetings with health and housing colleagues.
Support individuals to access treatment.
Help individuals reconnect with services.
Assist individuals in moving successfully into longer-term accommodation.
Help individuals recognise their strengths, build confidence and take positive steps towards a healthier and more stable future.

Requirements

Experience supporting people experiencing homelessness, rough sleeping or insecure housing situations.
Ability to build positive relationships with individuals facing complex challenges.
Strong communication skills.
Confidence working with a range of partner organisations including health, housing and social care services.
Ability to work independently, remotely and with a high degree of personal initiative.
Experience engaging people from diverse backgrounds and cultures.
A calm and professional approach when managing challenging situations.
Commitment to person-centred, strengths-based support.
Belief that everyone deserves the opportunity to access support, achieve their goals and build a brighter future.
Must have the right to work in the UK.
This role is not eligible for visa sponsorship.

Skills

Empathy
Resilience
Determination
Communication skills
Working with partner organisations
Independent work
Remote work
Personal initiative
Engaging diverse backgrounds
Managing challenging situations
Person-centred support
Strengths-based support

Location

Croydon

Work Type

Full Time
37.5 Hours
Permanent

Experience Level

Experience working with people who are homeless, vulnerably housed or experiencing social exclusion is desirable.
Background could be within homelessness services, housing, substance use, mental health, criminal justice, social care or another community-based support setting.

Salary/Compensations

CGL points 23 to 28 (£28,557.79 - £32,802.41)
Outer London Weighting (£2,250.61)

Benefits

25 days annual leave plus bank holidays, increasing to 30 days with service
A paid weekly Wellness Hour
Access to our Wellbeing Hub and Employee Assistance Programme
Contributory pension scheme
A wide range of employee discounts and benefits
Ongoing learning and development opportunities
Career progression within one of the UK's leading health and social care charities
A supportive, inclusive and values-led culture

About the Company

At Change Grow Live, we believe that everyone deserves the opportunity to build a healthier, safer and more fulfilling future.
We're looking for two Homelessness Team Recovery Workers to join our Croydon service and help some of the most vulnerable people in our community access the support, services and opportunities they need to move forward.
Guided by our values to Be Open, Be Compassionate and Be Bold, you'll be part of a team that believes lasting change is possible, no matter where someone's journey begins.
This is an opportunity to work at the heart of a partnership approach that brings together housing, health, social care and community organisations to improve outcomes for people experiencing homelessness.
At Change Grow Live, we're committed to supporting our colleagues just as passionately as we support the people who access our services.

Equal Opportunity

We are committed to creating a workforce that reflects the diversity of the communities we serve.
We actively encourage applications from people of all backgrounds, identities and experiences, including those with lived experience of recovery, homelessness or social exclusion.
We know that diverse perspectives help us provide better support and create stronger services.
Even if you don't meet every requirement listed, we'd encourage you to apply if you're excited by the opportunity and believe you can make a difference.