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About the Role
This is a unique leadership role combining clinical expertise, service development and volunteer engagement. You'll coordinate and oversee the counselling service, managing qualified and trainee counsellors, supporting professional standards and ensuring people receive high-quality therapeutic interventions. Alongside this, you'll lead the development of a thriving volunteer programme, creating opportunities for volunteers and service users to make a genuine difference within the service. Working closely with the Service Manager, wider leadership team and national colleagues, you'll help shape a culture where lived experience is valued, co-production is embedded and everyone has the opportunity to contribute.
Responsibilities
- Leading and developing a counselling service that delivers safe, effective and person-centred therapeutic support.
- Recruiting, supporting, developing and supervising volunteer counsellors, counselling students and wider service volunteers.
- Assessing referrals, allocating counselling support and maintaining oversight of waiting lists and service performance.
- Ensuring high standards of clinical governance, supervision and professional practice.
- Building strong relationships with universities, colleges, volunteer centres and community partners.
- Leading volunteer recruitment, training and development activity.
- Driving meaningful service user involvement and co-production across the service.
- Using insight, feedback and outcomes data to identify opportunities for innovation and continuous improvement.
Requirements
- A Level 4 (or above) counselling or psychotherapy qualification.
- Current professional registration with BACP, UKCP, NCPS, COSCA or equivalent professional body.
- Significant post-qualification counselling experience.
- Experience of leadership, supervision, training or development of counselling students and volunteers.
- Strong knowledge of therapeutic approaches and trauma-informed practice.
- Excellent relationship-building, communication and organisational skills.
- A commitment to inclusion, co-production and empowering people to reach their potential.
- Must have the right to work in the UK at the time of application.
- Application must clearly demonstrate how essential criteria are met.
- Supporting statement must clearly demonstrate how skills, knowledge and experience meet requirements.
Skills
- Therapeutic excellence
- Volunteer development
- Service development
- Volunteer engagement
- Clinical expertise
- Service user involvement
- Co-production
- Leadership
- Supervision
- Training
- Relationship-building
- Communication
- Organisational skills
Location
- Croydon
Work Type
- Permanent
- Full-time
Experience Level
- Experienced counselling professional
- Significant post-qualification counselling experience
Education Level
- Level 4 (or above) counselling or psychotherapy qualification
Salary/Compensations
- CGL points 31 to 33 (£36,101.10 - £38,114.53) plus Outer London Weighting (£2,250.61)
Benefits
- 25 days annual leave plus bank holidays, increasing with service up to 30 days.
- A contributory pension scheme.
- A dedicated weekly Wellness Hour.
- Access to our Employee Assistance Programme and Wellness Hub.
- Excellent learning, development and career progression opportunities.
- A wide range of employee discounts and wellbeing benefits.
- Refer a Friend incentive scheme.
About the Company
- At Change Grow Live, we believe that people can and do make positive changes when they're met with compassion, expertise and opportunity.
- We invest in professional development, value innovation and give our colleagues the autonomy to shape services and drive meaningful change.
- We are an organisation that's ambitious about improving lives and creating opportunities for both the people we support and the people who work with us.
- We are a values-led organisation where your contribution truly matters.
Equal Opportunity
- We encourage applicants to provide specific examples from their experience and achievements.
- AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.
- We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.
- There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.
- This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.