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About the Role
Housing Support Worker role supporting people experiencing housing instability to access accommodation, improve their wellbeing, and build greater stability and independence. This role is crucial for helping individuals navigate challenges and access new opportunities, leading to sustainable and positive outcomes.
Responsibilities
- Support people experiencing housing instability to access accommodation.
- Improve individual wellbeing.
- Build greater stability and independence for individuals.
- Understand what matters most to individuals.
- Help individuals identify goals and build on their strengths.
- Access the support individuals need to create positive change.
- Provide compassionate, strengths-based support.
- Support individuals to secure accommodation.
- Support individuals to access treatment.
- Support individuals to improve their wellbeing.
- Support individuals to develop independent living skills.
- Help individuals reconnect with their community.
- Build trusted relationships with people who may not always feel able to engage with traditional services.
- Listen and understand individual circumstances, strengths, and aspirations.
- Develop support plans that reflect each person's unique circumstances, strengths, and aspirations.
- Work flexibly and creatively to help people navigate challenges.
- Open doors to new opportunities for individuals.
- Support individuals to access healthcare services or specialist support.
- Provide advocacy.
- Support wellbeing.
- Assist with benefits.
- Support tenancy sustainment.
- Assist with life skills development.
- Help individuals reconnect with education, employment, training, family, or community networks.
- Collaborate with local authorities, housing providers, healthcare professionals, social care services, safeguarding teams, and community partners.
- Ensure people receive coordinated and effective support.
Requirements
- Experience within housing support, community services, substance use services, mental health, social care, supported accommodation, tenancy sustainment, or another environment supporting people with multiple and complex needs.
- Ability to build trust.
- Ability to work collaboratively.
- Ability to see the potential in others.
- Strong communication skills.
- Strong partnership-working skills.
- Understanding of strengths-based and trauma-informed approaches.
- Ability to engage people who may find services difficult to access.
- Confidence working independently.
- Ability to manage a varied caseload.
- Understanding of safeguarding, professional boundaries, and risk management.
- Commitment to inclusion, equality, and person-centred support.
- Ability to work proactively, creatively, and solution-focused in a community-based setting.
- Must have the right to work in the UK.
- Must be eligible for an enhanced Disclosure and Barring Service (DBS) check.
Skills
- Building trust
- Collaboration
- Seeing potential in others
- Communication
- Partnership-working
- Strengths-based approaches
- Trauma-informed approaches
- Engaging difficult-to-reach individuals
- Independent work
- Caseload management
- Safeguarding
- Professional boundaries
- Risk management
- Inclusion
- Equality
- Person-centred support
- Proactive work
- Creative problem-solving
- Solution-focused approach
Location
- Croydon
Work Type
- Full Time
- Permanent
Experience Level
- Experience within housing support, community services, substance use services, mental health, social care, supported accommodation, tenancy sustainment, or another environment supporting people with multiple and complex needs.
Salary/Compensations
- CGL points 23 to 28 (£28,557.79 - £32,802.41)
- Outer London Weighting (£2,250.61)
Benefits
- 25 days annual leave plus bank holidays, rising to 30 days with service
- A paid weekly Wellness Hour
- Access to our Wellbeing Hub and Employee Assistance Programme
- Contributory pension scheme
- A wide range of employee benefits and discounts
- Learning, development and career progression opportunities
- Flexible and supportive working practices
About the Company
- At Change Grow Live, we believe that everyone has the potential to make positive and lasting changes in their lives. We don't define people by their circumstances. Instead, we focus on strengths, resilience and the opportunities that help people move forward.
- We're committed to creating an environment where people can do their best work, develop their careers and feel supported to thrive.
- At Change Grow Live, we are committed to creating a culture where everyone feels valued, respected and able to be themselves.
- We actively welcome applications from people of all backgrounds, identities and experiences, including those with lived experience.
- We know that diverse perspectives strengthen our teams, improve our services and help us better support the communities we serve.
Equal Opportunity
- We actively welcome applications from people of all backgrounds, identities and experiences, including those with lived experience. We know that diverse perspectives strengthen our teams, improve our services and help us better support the communities we serve.