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About the Role
Join a dynamic patient-facing role committed to delivering a warm welcome to all outpatients upon arrival. Contribute to an exceptional patient experience by ensuring full registration, providing information, and accurately collecting demographic and financial data.
Responsibilities
- Meet and greet all outpatients and visitors
- Facilitate all in-person same day and future appointment requests and referrals
- Ensure any outstanding patient demographic and financial information is complete at the point of check-in
- Assist with patient check-in
- Liaise with insurance companies and other third party payers to ensure relevant authorisation is in place
- Collect payments utilizing integrated payment systems
- Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
- Provide cost estimates to self-pay patients
- Promote and encourage sign up to the CCL MyChart App
- Communicate effectively with other relevant departments to deliver a seamless patient journey
- Cross train across all areas of Patient Access
- Follow hospital and department policies and procedures
- Complete mandatory education and training
Requirements
- Relevant experience in a patient facing environment
- Experience of patient bookings via hospital computer software
- Computer proficiency in Microsoft Office, Excel, Word etc
- Outstanding customer service, communication, confidentiality and interpersonal skills
- Proven ability to step outside comfort level, adapt to new challenges and assist the team
- Ability to work effectively in both a team environment and independently
- Flexibility to travel to other sites to cover sickness etc.
- Role may be subject to a Disclosure and Barring Service (DBS) check
Skills
- Customer service
- Communication
- Confidentiality
- Interpersonal skills
- Adaptability
- Teamwork
- Independent work
Location
- 24 Portland Place, London W1B 1LU
Work Type
- Full time
- Permanent
Salary/Compensations
- Starting salary: £27,007.50. After probation salary increases to £28,500
Benefits
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access
- Access to discounts on food, retail, and more
About the Company
- Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment.
- Caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
- Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
- As a private hospital with no shareholders, we reinvest profits back into our organisation.
- Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
- We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
- With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
Equal Opportunity
- As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
- CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
- Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
- CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.