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About the Role
Develop and maintain long-term strategic relationships with broker partners, building trusted connections at senior level and set a clear vision for the partner segment. Lead a team of 3–6 Partnership Managers, ensuring strategic account plans, partner needs and company objectives are delivered through strong commercial leadership, effective governance and cross-functional collaboration.
Responsibilities
- Develop and maintain long-term broker relationships through high-quality strategic account planning.
- Set the vision for the partner segment and lead strategic initiatives that deliver commercial, operational and customer outcomes.
- Build trusted senior-level relationships and ensure Partnership Managers build and maintain effective connections with relevant partner stakeholders.
- Recruit, lead, coach and develop a team of Partnership Managers, setting clear qualitative and quantitative goals.
- Own overall partner relationship management for the partner segment along with managing service requirements, complaints, contracts and the onboarding of new strategic partners through to launch.
- Use partner insight, forecasts and data to support resource planning, management information packs, accurate reporting and commercial decision-making.
- Identify retention, cross-sell and upsell opportunities that meet partner and customer needs.
- Lead business planning, pipeline reporting, trading projections and budget management, maintaining accurate CRM records.
- Collaborate across internal teams to resolve issues and continually improve partner service.
- Maintain effective governance and ensure the segment operates in line with FCA and CBI requirements, conduct risk standards and company policies.
Requirements
- A demonstrable sales background with a consistent record of exceeding targets.
- Strategic account management experience, working with teams and partners to build and deliver plans.
- Financial services or insurance experience gained within an insurance broker, insurer, finance company or bank.
- Experience leading, managing and developing a high-performing team.
- Strong understanding of revenue principles, forecasting, budgeting and commercial performance.
- Excellent negotiation, relationship management and problem-solving skills.
- Confident and concise communication, with the ability to influence stakeholders at all levels.
- A self-starting, tenacious and collaborative approach, with partner and customer needs at the forefront.
- Strong organisational skills and the ability to manage multiple priorities in a dynamic environment.
- Proficiency in Outlook, Excel, Word and PowerPoint, with an understanding of how AI can be used to find solutions.
- Must reside in the UK.
- Must provide internet speed at the application stage.
- Must pass a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
Skills
- AI
- Negotiation
- Relationship Management
- Problem-solving
- Communication
- Influencing
- Organisation
- Data-driven mindset
- Analytics
Location
- UK
Work Type
- Hybrid working
- Full-time
- Part-time
- Job share
Experience Level
- Senior level
Education Level
- CII qualification (beneficial)
Salary/Compensations
- Competitive salary
Benefits
- 25 days’ holiday, with the option to buy or sell additional days
- Private medical and dental cover
- Competitive pension and life assurance
- Employee Assistance Programme and wellbeing support
- Career development, recognition and colleague awards
- Nine Employee Resource Groups championing inclusion and belonging
- Reasonable adjustments or accommodations for applicants
About the Company
- Premium Credit creates opportunities through convenient payments.
- UK’s leading provider of insurance premium finance and annually charged services.
- Helps more than three million customers manage the cost of essential purchases through a network of 3,000 partners across the UK and Ireland.
- Recognised as a Great Place to Work®, one of the UK Best Workplaces™ Top 100 and six-time Premium Finance Partner of the Year.
- Currently hold a 4.4 Glassdoor rating and a 4.5 Trustpilot rating.
Equal Opportunity
- Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace.
- Welcome applications from all sections of the community and encourage people from all backgrounds to apply.
- Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.