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About the Role
We have an exceptional opportunity to join our Front Office Team at The Lanesborough, a grand luxury mansion hotel renowned for its exceptional service and prime location near London's exclusive shopping district.
Responsibilities
- Ensure a friendly and pleasant environment for all guests, prioritizing guest recognition.
- Act as The Lanesborough’s contact (Ambassador) for business, Embassies, and Corporate accounts.
- Handle all guest inquiries and complaints courteously and effectively, ensuring full guest satisfaction.
- Proactively prepare for upcoming arrivals by liaising with various hotel departments.
- Provide exceptional service to all guests while maximizing room revenue, productivity, and team development.
- Assume the roles and responsibilities of Hotel Duty Manager as required.
Requirements
- Previous experience in a similar role within a 5-star establishment is essential.
- Experience in the luxury London market is preferred.
- Knowledge of driving standards with acute attention to detail and delivery of business strategies.
- Good communication skills, both verbal and written, including complaint handling and resolution.
- Immaculate grooming standards.
- Availability and flexibility to work a 24-hour roster when required.
- Extensive knowledge of the Opera system is essential.
- Must be eligible to live and work in the UK.
Skills
- Guest Recognition
- Communication Skills
- Complaint Handling
- Opera System Knowledge
Location
- London
Work Type
- Full-time
Experience Level
- Previous experience in a similar role in a 5* establishment is essential
Benefits
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities
- Employee Assistance Programme
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform
- Subsidised professional qualifications and certified training programmes
- Financial incentives via ‘Recommend-A-Friend’ scheme
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events
- Celebrating your important moments
- Retirement parties
About the Company
- The Lanesborough is a luxury mansion hotel located in London, awarded No. 1 Hotel in London by Travel + Leisure World's Best Awards. It features 93 luxurious suites and bedrooms, dining at The Lanesborough Grill, the Library Bar and Garden Room, and the Lanesborough Club & Spa.
- Oetker Hotels are masterpieces located in the world’s most desirable destinations, known for their elegance, devotion to local culture, and legendary European hospitality since 1872.