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About the Role
The Venue Manager will oversee all aspects of property management while delivering a best-in-class hospitality experience to clients and guests. You’ll play a key role in the success of this Convene property through clear leadership and successful management of the venue, ensuring that annual business targets are met and the venue achieves consistently high levels of service standards and delivery.
Responsibilities
- Oversee all aspects of Convene’s product offerings inclusive of meetings (hybrid and physical) reception & workplace amenity operations.
- Direct, implement, and maintain the service, AV/Technology, event operations, and culinary philosophy.
- Establish the strategic operating plan for Convene to achieve financial & quality goals and survey scores.
- Provide high-level support to all the venue team to ensure a successful operation.
- Oversee and coordinate the setup and execution of all functions with the Service, Event Operations, AV/Technology, Customer Success, and Culinary departments.
- Ensure efficient management of all aspects of building management including health and safety, maintenance, and ‘continuous improvement’.
- Work closely with the sales team to implement a strategy for developing existing and new businesses.
- Ensure the effective use of good commercial skills, through the ability to negotiate, sell, and develop strong client relationships at all levels.
- Represent the venue at all local and corporate networking functions.
- Work with regional sales & revenue teams to ensure accuracy in Salesforce and strategic planning efforts to maximise space usage.
- Manage property payroll and ensure all property payroll reports are accurate prior to approval.
- Ensure that there is a highly motivated and effective team of employees who deliver consistently high standards.
- Ensure the development and training of all new and existing staff is a primary focus.
- Adhere to all HR systems.
- Produce an annual business plan for the venue.
- Prepare, justify, and monitor all annual income and expenditure to meet the annual targets.
- Implement a prudent and efficient purchasing policy in line with company guidelines.
- Ensure the effective implementation of the venue strategy and support and contribute to overall company initiatives.
- Undertake allocated projects associated with any short-medium term strategies of either a venue or business-wide nature.
- Take a proactive and strategic approach to managing the venue.
Requirements
- All candidates must currently reside in the UK and be able to work in the UK without sponsorship.
- Demonstrated ability to lead and develop other team members.
- Experiencing leading an operations team.
- Ability to work effectively with clients.
- Willingness to roll up your sleeves and work alongside your team to get the job done.
- Commitment to a high level of service delivery.
- Eagerness to build a team from the ground up.
Skills
- Hospitality
- Leadership
- Management
- Event Operations
- AV/Technology
- Culinary
- Health and Safety
- Maintenance
- Sales
- Marketing
- PR
- Negotiation
- Client Relationship Management
- Payroll Management
- Staff Training and Development
- Financial Management
- Purchasing
- Strategic Planning
Location
- London
Work Type
- Full-time
Experience Level
- Previous pre-opening operations experience advantageous
Benefits
- Private medical insurance
- Subsidised eye care
- Subsidised fitness membership
- Employee Assistance Program
- 25 days annual leave plus bank holidays
- Company sick pay
- Bonus scheme
- Interest-free loan for rail season tickets & further education
- Subsidised bicycle purchase through Cycle to Work scheme
- Continuous professional and personal development support
- Employee recognition and reward programs
- Opportunities to volunteer, donate, and participate in community give-back initiatives
About the Company
- Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations.
- The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events.
- Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.
- As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues!
Equal Opportunity
- Convene is committed to building an inclusive and diverse workforce.
- We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.