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About the Role

As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues. You will be the go-to leader for all operations and events, ensuring seamless execution and exceptional guest experiences.

Responsibilities

• Oversee day-to-day operations of the events department.
• Manage the Events Operations team and Conference Services Team.
• Manage external cleaning contracts with monthly reviews and consistent monitoring.
• Manage and drive forward yearly, monthly, and unplanned maintenance requirements.
• Ensure all departments maintain high standards of delivery and customer service.
• Monitor and review Front of House operations systems, implementing improvements.
• Review and manage the Health & Safety of the venue.
• Directly manage the Events Operations team and Conference Services Team, overseeing staff rotas.
• Ensure effective communication between all Front of House departments and the wider venue.
• Deliver the highest levels of customer service across all events.
• Seek and monitor client feedback, maintaining up-to-date records.
• Manage and act upon feedback by providing action plans for improvement.
• Handle all complaints professionally.
• Achieve 90% in Venue Verdict customer feedback and a 9-10 Net Promoter Score.
• Understand the company business plan and ensure Front of House targets align with overall objectives.
• Ensure tracking and stock control systems are in place with effective stock rotation and monthly counts.
• Control purchase order systems with operations.
• Manage all invoicing and inventory.
• Manage labor, ensuring appropriate staffing levels.

Requirements

• Assisting in running a profitable venue to help towards the company vision.
• Understanding and managing the Client Service and Conference Service departments and teams.
• 3+ years leadership experience in event venue management, client/membership experience, hospitality, or a related field.
• Build and maintain an excellent team to deliver unforgettable experiences for clients and their guests.
• Maintain excellent client communication and relations to ensure clients and their guests have an unforgettable experience.

Skills

• Leadership
• Event Management
• Operations Management
• Client Relations
• Team Management
• Financial Management
• Health & Safety Management
• Customer Service

Location

• London, UK

Work Type

• Full-time

Experience Level

• Senior
• 3+ years leadership experience

Benefits

• Health and Wellness programs
• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program
• 25 days annual leave plus bank holidays
• Company sick pay
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase
• Continuous professional and personal development support
• Employee recognition and reward programs
• Opportunities to volunteer, donate, and participate in community give-back initiatives

About the Company

• Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations.
• The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events.
• The venue is purpose-built for immersive experiences, supporting conferences, brand showcases, luxury receptions, and bespoke gatherings.
• Convene is committed to building an inclusive and diverse workforce.

Equal Opportunity

• We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.