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About the Role
Responsible for the service and cleanliness of all bedrooms, public areas, and floor corridors of the hotel, ensuring guest comfort is the top priority. Maintain general room standards according to Sofitel standards and report any issues or damage to the Executive Housekeeper or Assistant Executive Housekeeper.
Responsibilities
- Inspect the standards of the rooms, public areas, and floor corridors.
- Inspect the condition of room equipment and staff working equipment, taking corrective action as necessary.
- Ensure compliance with all hygiene regulations.
- Supervise the work of Room Attendants and House Porters, taking corrective action and providing training.
- Ensure Room Attendants and House Porters are fully trained in the use of specified cleaning products.
- Perform opening and closing duties for the department as required by the rota.
- Assign daily tasks and special duties.
- Conduct room inspections in line with service standards and acknowledge guest preferences.
- Perform room audits to monitor colleague progress and drive performance.
- Lead briefings and meetings.
- Ensure all relevant areas, including floor pantries, are clean, tidy, and fully stocked.
- Build relationships and collaborate closely with relevant hotel departments.
- Report all maintenance issues and upholstery repairs through correct channels and ensure follow-up.
- Accurately record and follow up on guest requests and special requests.
- Handle guest requests, belongings, and personal items with care, security, and discretion.
- Be fully knowledgeable of all hotel services and facilities to proactively assist guests.
- Perform other duties as specified by Housekeeping Leadership.
Requirements
- Previous Housekeeping Supervisory Experience
- Strong Leadership and Team Management Skills
- Good Knowledge of Housekeeping Operations
- Excellent Communication Skills
- IT and Administrative Competence
- Experience working within a luxury or five-star hotel.
Work Type
- Permanent
- Full-Time
Salary/Compensations
- £1.300,00 per year
Benefits
- Departmental incentives
- Free Stays in the UK or Ireland (4 nights/year)
- Employee Benefit Card with discounted rates at Accor properties worldwide
- Sofitel Experience (luxurious night at hotel with breakfast)
- Complimentary Meals While on Duty
- Special Rates in F&B, Rooms & Spa
- Exceptional Training and Development Opportunities through Apprenticeship Program
- Global Growth Opportunities
- Employee Assistance Program with 24/7 GP Access
- Social Events and Activities
- Wellbeing initiatives
About the Company
- At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
- Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
- We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
- Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
- Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
- Be Part of the Largest Hospitality Group in Europe.