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About the Role
As a Sales Lead, you will support the Sales Team Manager in fostering an inclusive, high-performing team across Showroom and Tradepoint. Your role is crucial in enabling the team to exceed sales targets by ensuring an exceptional end-to-end customer experience, making every customer count.
Responsibilities
- Support day-to-day activities to help the team exceed sales targets.
- Ensure correct colleague deployment to maximize customer engagement.
- Serve as the primary contact for customer and colleague escalations.
- Assist the Sales Team Manager with data analysis for informed decision-making.
Requirements
- Demonstrate excellent customer service and enjoy customer interactions.
- Proficient with IT systems and applications.
- Skilled in data analysis and communicating key insights.
- Adept at problem-solving, especially complex issues.
- Well-organized with the ability to prioritize and think critically under pressure.
Skills
- Customer Service
- Data Analysis
- Problem Solving
- Organization
- Prioritization
- IT Proficiency
Location
- B&Q New Malden
Work Type
- Full Time
- Permanent Contract
Experience Level
- Sales Lead
Salary/Compensations
- £29,429.40 per annum + Incentives* + Pension + 6.6 Weeks Holiday
Benefits
- Uncapped quarterly bonus scheme
- Year-round incentives programme
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
About the Company
- Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love.
Equal Opportunity
- As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
- So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.