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About the Role
As a Technical Customer Service Specialist, you will play a foundational role in delivering essential technical support to our clients. You'll assist with the installation, troubleshooting, and maintenance of our products and services, ensuring our customers have a seamless experience. Your support will be vital in resolving basic technical issues and creating a positive post-sale experience.
Responsibilities
- Assist with installation procedures and initial setup of products/services.
- Provide basic troubleshooting for common technical issues.
- Document customer inquiries and technical issues accurately.
- Follow detailed scripts and guidelines to resolve customer problems.
- Escalate complex issues to higher-level specialists when necessary.
- Participate in routine training sessions to improve technical skills.
- Track and log resolutions in the customer service management system.
- Support customers in basic usage of products and services.
- Maintain updated knowledge of product features and updates.
- Provide feedback on common customer issues to contribute to knowledge base improvements.
Requirements
- Ability to diagnose and resolve common technical problems.
- Excellent communication skills to interact effectively with customers.
- Accurately log issues and resolutions.
- Basic understanding of company products and services.
- Capability to understand and follow technical scripts.
- Efficiently handle multiple customer inquiries.
- Identify when to escalate issues to higher-level support.
- Willingness to attend and participate in training sessions.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills
- Basic Troubleshooting
- Customer Relations
- Documentation
- Product Knowledge
- Technical Aptitude
- Time Management
- Escalation Management
- Training Attendance
Location
- Onsite
Work Type
- Hybrid
About the Company
- Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors.
- We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.