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About the Role
Interactive Brokers (U.K.) Limited is seeking a Client Technical Support Team member with Spanish language proficiency to assist clients with trading offerings. This role involves liaising between internal teams and clients to resolve bugs and issues, requiring an analytical mindset for problem-solving and troubleshooting technical and software challenges.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements
- Fluency in English and Spanish is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Location
- London
Work Type
- Hybrid working model
Education Level
- Bachelor’s degree
Salary/Compensations
- Salary commensurate with experience
Benefits
- Career support and development
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan* (On successful completion of the probationary period)
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
About the Company
- Interactive Brokers Group, Inc., a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries.
- Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.
- For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios.
- We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.
- Our culture is driven by problem-solving, efficiency, and continuous improvement.
- We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets.
- Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.
- Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide.
- IBKR is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”
Equal Opportunity
- Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.