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About the Role

The Genesis I&A Consultant will provide customers with onsite, remote consulting and educational initiatives designed to implement and maintain Intuitive medical technology / instrument and accessories best practice solutions through standardization, efficiency, staff training, and cost containment. The Genesis I&A Consultant will also closely work with hospital key stakeholders as well as the Intuitive Ecosystem partners, including leadership, as well as with Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain successful da Vinci and Ion programs.

Responsibilities

Develop and maintain expertise in Intuitive technology, I&A reprocessing, and troubleshooting.
Develop and maintain expertise in proper handling, care and use of Intuitive Instruments and Accessories.
Develop and maintain detailed knowledge of regulations, standards, and guidance in the area of reprocessing of reusable medical devices (ISO, MDR etc.).
Independently manage assigned territory while effectively managing work time and schedule.
Conduct Genesis I&A Consultant and educational initiatives with Intuitive with strategically targeted customers.
Provide in person and/or remote consulting and educational services to deliver value to the customer.
Support complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback.
Uncover customer needs and opportunities.
Prioritize potential solutions and gain alignment with hospital key stakeholders to help implement recommendations.
Track progress and communicate status to customer on a schedule identified within the recommendations.
Align with sales and failure analysis partners on delivering customized customer assistance, as needed.
Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs.
Run reports and analyze data when needed to prepare for customer engagements.
Support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual).
Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals.
Report customer complaints to appropriate internal parties as they are discovered.
Ad-hoc tasks or duties assigned by management.

Requirements

Experience in the AEMP environment and/or qualification as Technical Sterilization Assistant are required.
5+ years of documented professional experience in healthcare/hospital management.
Detailed knowledge of regulations, standards, and guidance in reprocessing of reusable medical devices (ISO, MDR etc.).
Experience or working knowledge of the use and/or reprocessing and regulations of complex medical devices, and excellent mechanical aptitude and problem-solving skills.
Proven ability to work effectively and drive results as part of a team.
Excellent communication and interpersonal skills with ability to present to varying group sizes.
Ability to excel in a high-energy, fast-paced environment.
Willingness to be flexible with work hours.
Master complexity – ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals.
Fluent in English and German is required.
Ability to travel overnight up to 70 %.

Skills

Intuitive technology
I&A reprocessing
Troubleshooting
Proper handling, care and use of Intuitive Instruments and Accessories
Regulations, standards, and guidance in the area of reprocessing of reusable medical devices (ISO, MDR etc.)
Mechanical aptitude
Problem-solving skills
Communication skills
Interpersonal skills
Presentation skills

Location

Remote

Work Type

Remote
Employee

Experience Level

5+ years of documented professional experience in healthcare/hospital management
Professional 3 (9)

About the Company

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Equal Opportunity

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.