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About the Role
This role is part of the ICS Client Onboarding - Centre of Excellence (COE) team, supporting the successful onboarding of SBS, Corporate, and GMNS clients across Australia, New Zealand, Hong Kong, and Singapore. The team ensures all applications and documentation meet American Express policy, regulatory, and quality standards. A key focus is ensuring compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, providing guidance and oversight for a seamless client experience.
Responsibilities
- Take ownership of Line of Business (LOB) outcomes, including end-to-end turnaround times, service level agreements (SLAs), and quality performance.
- Oversee the resolution of escalations, exceptions, and complex onboarding matters, ensuring adherence to AML and regulatory obligations.
- Support the implementation, communication, and monitoring of policy and process changes within the assigned Line of Business.
- Work closely with Team Leaders to strengthen AML knowledge and onboarding expertise through coaching, feedback, and upskilling.
- Manage Enhanced Due Diligence (EDD) reviews and processes within the assigned Line of Business.
- Partner with Training Analysts to identify development opportunities and support team capability uplift.
- Conduct periodic quality assurance and spot-check reviews across the Client Onboarding team.
- Collaborate with cross-functional teams, including New Accounts, Sales, Compliance, Risk, and Legal, to support account set-up.
- Facilitate alignment and collaboration sessions with key internal stakeholders to drive consistency and best practice.
- Build and maintain strong relationships with key stakeholders, including Business Development Executives (BDEs) and Business Development Managers (BDMs), particularly for complex reviews and case resolutions.
Requirements
- Strong attention to detail with a high degree of accuracy.
- Ability to work independently and proactively drive outcomes.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving capabilities.
- Confidence in reviewing documentation and making risk-based decisions.
- This role is subject to additional background verification checks.
Skills
- Working knowledge of Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.
- Experience reviewing Trust Deeds and complex entity structures is desirable.
- Experience using Salesforce.com or similar CRM platforms is advantageous.
- Exposure to, or experience with, AML/CTF regulations and compliance requirements is highly desirable.
Location
- Australia
- New Zealand
- Hong Kong
- Singapore
Work Type
- Hybrid
- Onsite
- Virtual
Salary/Compensations
- Competitive base salaries
- Bonus incentives
Benefits
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Equal Opportunity
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.