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About the Role

Solaris is Europe's leading embedded finance platform, empowering partners to offer compliant, customer-centric banking services. This role involves investigating and resolving escalated issues, acting as a liaison between stakeholders, and contributing to process optimization.

Responsibilities

Investigate and resolve escalated issues from 1st Level Support partner teams, ensuring compliance and adherence to SLAs.
Act as a liaison between customers, 1st level support, and internal departments (IT, Product, Operations) to drive timely and effective solutions.
Learn and maintain knowledge of banking products, services, regulations, and internal systems.
Identify recurring issues and manual workflows, and help optimize or automate them using tools such as SQL, Python, etc to improve team efficiency.
Flexibly rotate across Customer Support and Complaints Management teams based on demand, taking on new topics and responsibilities as needs evolve.

Requirements

Currently enrolled as a full-time student (Bachelor's or Master's) in a relevant field such as Business Administration, Finance, Information Technology, or a related discipline.
Proven ability to analyze complex problems, break them down, and propose logical solutions.
Familiarity with basic IT concepts, comfortable navigating different software interfaces, and quick to learn new banking systems.
Excellent written and verbal communication skills in English.
Fluency in German is a strong plus.
First experience with SQL or Python (or a strong willingness to develop these skills) is a strong plus.
A proactive, open mindset with the willingness to jump into different topics and teams as priorities shift.
A collaborative team player who adapts quickly to change, solves problems with a structured mindset, and manages time effectively under shifting priorities.
Successful completion of pre-employment background checks including identity verification, educational records, references, and a criminal record check.

Skills

SQL
Python
Problem Analysis
Process Optimization
Customer Support
Complaints Management
IT Concepts
Banking Systems

Location

Berlin

Work Type

Working Student
Flexible working model

Experience Level

Student

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

€14—€16 EUR per hour

Benefits

Transparent framework to support career goals
Lunch reimbursement
Mental health support via Thrive

About the Company

Solaris is Europe's leading embedded finance platform.
Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to offer compliant, customer-centric banking services, providing seamless experiences to customers across all industries.
Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking.
Solaris is headquartered in Berlin and employs 300 people in Europe.

Equal Opportunity

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported.
We are dedicated to building a diverse workforce that reflects the diversity of our communities.
We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity.
We are proud to be an equal opportunity workplace.
If you have a disability or special need that requires accommodation, please let us know.