Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Service role.

Rezi rewrites your resume against Longbridge Group's job description. Free.

Don't guess if your resume is good enough.

See how it scores against the Customer Service posting at Longbridge Group — free, in seconds.

Handle customer inquiries via email, chat, and phone regarding account opening, deposits and withdrawals, and trading operations.
Support and share knowledge with team members as needed.
Act as a point of escalation for complex or sensitive customer cases, ensuring appropriate resolution.
Manage chatbot FAQ content, including creation, updates, and deletion, to ensure accuracy and relevance.
Handle customer complaints and claims, document cases accurately, and report recurring issues to the relevant teams.
Analyze customer feedback and quality data to identify areas for improvement and contribute to service quality enhancement.
Support internal training programs, including onboarding of new team members and ongoing skill development.
Contribute to the development and improvement of customer service processes in preparation for the Japan service launch.

Bachelor's degree or above.
3 to 5 years of customer service experience in the securities or financial industry.
Experience in supervising or mentoring staff is preferred.
Native-level Japanese language proficiency in both written and spoken communication.
Strong written communication skills, particularly in email and text-based customer interactions.
Ability to handle customer complaints and difficult situations with empathy and professionalism.
Experience working in a small team or startup environment is a plus.
English proficiency is not required; however, basic reading ability for internal documentation is welcome.

Customer Service at Longbridge Group

Customer Service