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About the Role

The Revenue Operations System Administrator supports, administers, and enhances Salesforce and related business systems critical to OTAVA’s sales, quoting, ordering, deployment, billing, and partner processes. This role is key to maintaining and improving the Salesforce platform and partnering across the organization to deliver scalable business solutions. The administrator will serve as a technical resource for quoting systems, managing the current Salesforce CPQ environment and participating in the transition to a new quoting solution.

Responsibilities

Administer and maintain Salesforce, including configuration, user access, security, data management, reporting, and platform enhancements.
Administer and support Salesforce CPQ through end of life.
Support the evaluation, implementation, testing, and rollout of a new quoting platform.
Provide ongoing administration and support for the new quoting platform post-implementation.
Support the end-to-end revenue lifecycle across Sales, Quoting, Ordering, Deployment, Customer, Contract, and Billing processes.
Troubleshoot system and process issues and support user requests.
Coordinate testing of system enhancements and new functionality.
Configure and maintain Salesforce, including security, access, users, data, reporting, and platform functionality.
Configure and support Salesforce CPQ products, pricing, quoting processes, approvals, and proposal generation.
Troubleshoot Salesforce CPQ issues and support users throughout the quoting process.
Participate in the transition from Salesforce CPQ to a new quoting solution.
Configure, enhance, and support the new quoting platform post-implementation.
Maintain reliable and scalable quoting processes that support business requirements.
Design, build, and maintain Salesforce Flows and other automations to improve business processes and operational efficiency.
Manage and troubleshoot integrations between Salesforce, quoting tools, billing platforms, and other business systems.
Maintain accurate and reliable data flow across integrated platforms.
Identify opportunities to automate manual processes and improve system efficiency.
Support configuration and administration of business systems beyond Salesforce as required.
Support the end-to-end revenue lifecycle across Sales, Quoting, Ordering, Deployment, Customer Management, Contract Management, and Billing.
Support partner processes.
Help ensure systems and processes support accurate and efficient handoffs between teams throughout the customer lifecycle.
Develop and maintain system documentation.
Document Salesforce configurations, workflows, integrations, and business processes.
Develop and maintain training materials and user resources.
Document system changes and enhancements.
Maintain resources that support ongoing administration and knowledge sharing.
Partner with stakeholders to understand business requirements and translate them into scalable system and process solutions.
Coordinate testing and validation of system enhancements and new functionality.
Support users and teams as new processes, automations, and platforms are introduced.
Identify opportunities to improve Salesforce and the broader Revenue Operations technology stack.
Recommend automation and process improvements.
Support the transition from legacy systems and processes to more scalable solutions.
Assist with development of system administration standards and best practices.
Participate in ongoing optimization of quoting, ordering, deployment, billing, and related revenue processes.

Requirements

2+ years of relevant experience administering Salesforce in a professional environment.
Experience with Salesforce CPQ configuration and administration.
Experience managing and configuring quoting tools or similar sales technology platforms.
Experience managing integrations between Salesforce and other business systems or platforms.
Experience with billing platforms and related sales-to-billing processes.
Experience or working knowledge of cloud and hosted solution environments.
Experience supporting cross-functional business processes and system users.

Skills

Salesforce administration
Salesforce CPQ
Salesforce Flows and workflow automation
Salesforce configuration
Salesforce security and access models
User management
Data management
Reporting and dashboards
Quoting and pricing processes
Sales-to-billing processes
Business systems integrations
Billing platforms
Cloud and hosted solution environments
Strong troubleshooting and problem-solving skills
Strong organizational and time-management skills
Ability to prioritize competing requests and meet deadlines in a fast-paced environment
Ability to translate business requirements into scalable system and process solutions
Strong documentation skills
Ability to work independently
Team-oriented mindset
Strong analytical thinking
Effective cross-functional communication

Education Level

Bachelor’s degree in Business Administration, Information Technology, a related technical field, or equivalent professional experience.

Salary/Compensations

$65K–$85K depending on experience and qualifications

Benefits

Competitive base salary plus bonus
401(k) match
Health insurance
Generous PTO
Paid volunteer time off

About the Company

At Otava, we are people empowering people to enable growth.
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing.
We’re creative thinkers who love to serve others, automate where possible, and change when required.
We aim for superior client service in everything we do and strive to get even better.