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About the Role
The Senior Waiter will be responsible for the day-to-day service, working alongside waiters and bartenders, supporting them during service with food pick up, table service, clearing tables, station refills, and drink service. This role enhances guest experiences from arrival to departure and acts as a communication point between back of house and front of house.
Responsibilities
- Knowledge of menu and all products served within the Guards Bar.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Explain the dishes to the guest with a knowledgeable and professional manner.
- Check in with customers and take additional orders or refill water, as needed.
- Serve food orders and remove used dishes and utensils.
- Ensure food is served in accordance with safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Perform additional responsibilities in the absence of a line manager or senior employee.
- Perform other duties as required or assigned, including working in a different department or restaurant.
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of persons and property by adhering to laws and anticipating hazards.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities.
Requirements
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible.
- Proven track record of surprising and delighting guests.
- Detail-oriented and able to work within a team.
- Flexibility to respond to a range of different work situations.
- Works well within a team environment.
- Proven track record and ability to provide high levels of service under pressure.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
- Ability and willingness to work night shifts.
- Ability to perform pulling, lifting, pushing, and/or manual handling.
Skills
- Communication
- Customer Service
- Teamwork
- Time Management
- Multi-tasking
- Attention to Detail
- Flexibility
- Working under pressure
- Menu Knowledge
- Food Safety Standards
- Waste Management
- Health and Safety Procedures
Location
- London
Work Type
- Permanent
- Full-Time
Experience Level
- Senior
Benefits
- 28 days holiday plus an additional day for every year of service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes.
- Fun-filled events.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
About the Company
- The Raffles name is synonymous with luxury, glamour and extraordinary adventure.
- Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s historic addresses.
- This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.
- Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
- At Raffles, you arrive as a guest, leave as a friend and return as family.