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About the Role
As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with customers, the wider Service Delivery Team, and Technical Consultants to ensure the successful delivery of our services.
Responsibilities
- Produce customer and internal service reporting.
- Conduct regular service reviews with customers.
- Handle customer escalations, issues, problems, and requirements.
- Oversee invoicing and financial aspects of assigned accounts.
- Perform monthly forecasting of project costs and revenue, identifying gaps and implementing corrective measures.
- Ensure ISO20000 compliance and best practices.
- Identify and implement continual service improvement initiatives.
- Manage business risk and ensure business continuity.
- Achieve customer satisfaction targets and drive improvement initiatives.
- Explore and drive opportunities for new or additional work within existing customers.
Requirements
- 8+ years in Service Delivery Management.
- Fluency in English.
- Strong verbal and written communication skills.
- Proven experience in customer service and relationship management.
- Strong analytical abilities.
- Track record of driving revenue opportunities.
- Ability to work within a process-driven environment.
- Experience in monthly forecasting of financials.
- Self-starter with the ability to drive assignments and escalate when necessary.
- Team player with a strong customer-centric ethos.
- ITIL v4 certified with strong skills in Service Design, Operations and Transition.
Skills
- Service Delivery Management
- Customer Relationship Management
- Analytical Skills
- Revenue Generation
- Process Orientation
- Financial Forecasting
- ITIL v4
- Service Design
- Service Operations
- Service Transition
Location
- Remote
Work Type
- Full-time
- Flexible/remote working
Experience Level
- 8+ years
Education Level
- ITIL v4 certified
Salary/Compensations
- Quarterly Performance-Related Profit Share Scheme
Benefits
- Quarterly Performance-Related Profit Share Scheme
- Strong Career Progression & mentorship coaching
- Dedicated quarterly Pathways Career Development programme
- Flexible/remote working
- Version 1 Pension with a 5% employee-matched contribution
- Private Healthcare Cover
- Life Assurance
- Financial advice
- Employee Discount scheme
- Gym Discounts
- Bike to Work
- Fitness classes
- Mindfulness Workshops
- Employee Assistance Programme
- 24 days holiday allowance plus Public Holidays
- Enhanced maternity/paternity leave
- Marriage/civil partnership leave
- Special leave policies
- Educational assistance
- Incentivised certifications and accreditations
- Version 1’s Annual Excellence Awards
- Quarterly Star Awards
- Environment, Social and Community First initiatives
About the Company
- Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.
- Deep expertise enables customers to navigate the rapidly evolving technology landscape.
- Strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake.
- Award-winning employer.
- UK & Ireland's premier AWS, Microsoft & Oracle partner.
- 3300+ strong, €350/£300m revenue business.
- 10+ years as a Great Place to Work in Ireland & UK.
- Best Workplace for Women in the UK & Ireland by GPTW.
- Best Workplace for Wellbeing in the UK by GPTW.
- Core values driven company.
Equal Opportunity
- Version 1 is an equal opportunities employer.
- Committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive.
- Welcome applications from people of all backgrounds, identities and lived experiences.
- Value the different perspectives people bring including those shaped by disability and neurodiversity.
- Want every candidate to have a positive and accessible recruitment experience.
- If you need reasonable adjustments at any stage of the process, please contact [email protected] at Version 1. We will consider all requests carefully, respectfully and confidentially.