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About the Role
This role is crucial for managing the front desk and providing administrative support within a dynamic educational environment. You will be the first point of contact for staff and visitors, ensuring smooth operations and a welcoming atmosphere.
Responsibilities
- Covering the front desk during operation hours
- Serving as the first point of contact for staff inquiries and providing support
- Checking and responding to the team’s shared inbox
- Greeting and assisting visitors, students, faculty, and staff professionally
- Providing accurate information about university services, facilities, and events
- Managing maintenance, mailing, shipping, supplies, external services, events, and equipment
- Developing a strong understanding of campus departments to facilitate communication and service efficiency
- Verifying access for students, guests, and staff according to campus rules and security procedures
- Assisting and managing contractors and deliveries
- Maintaining a high standard of personal appearance and demeanor
- Collaborating with the Campus Manager and team on campus tasks and operational improvements
- Providing general administrative support to staff, senior management, and academics
- Assisting with furniture setup and arrangement for events or deliveries
Requirements
- Customer service experience
- Effective verbal and written communication skills
- Strong team player with the ability to work with minimal supervision
- Good time management skills
- Good organizational skills
- Pro-active and takes initiative
- Reliable
- Fluency in English
- German Language B1
- Experience communicating information and ideas verbally and in writing
- Experience working in an administrative/reception/customer-facing role
Skills
- Good working knowledge of Microsoft 365
- Knowledge of Canva (Desirable)
- German Language C1 (Desirable)
- Experience organizing events/workshops (Desirable)
- Experience working in a fast-paced environment (Desirable)
Location
- Campus
Work Type
- Full-time
Experience Level
- Customer service experience
- Experience working in an administrative/reception/customer-facing role
- Experience of organizing events / workshops (Desirable)
- Experience of working in a fast-paced environment (Desirable)
Education Level
- Bachelor degree or equivalent vocational qualification
Benefits
- Support in achieving your professional goals and development
- Extensive training to equip you with the knowledge and skills needed to excel
About the Company
- GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions committed to empowering students with the knowledge and skills they need to make a positive impact.
- Our mission is to foster visionary leaders who can drive meaningful change for society.
- GGG has a strong presence in Germany, Europe, and beyond, comprising brands like UE, BSBI, htk academy, and GISMA University for Applied Sciences.
- Our institutions serve over 10,000 learners across disciplines including business, technology, data science, engineering, sports, and fine arts.
- As part of the Global University Systems (GUS) network with over 48 universities globally and over 87,000 students, we provide exceptional learning experiences.
- GGG is committed to creating a supportive and inclusive work environment where everyone can thrive.
- Employees play a vital role in ensuring student success.
- Join our team to be part of a culture of innovation and excellence in education.