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About the Role
As an IT Specialist, you will play a key role in keeping our employees productive and our IT services running smoothly across sennder offices. You will provide both remote and on-site support, own day-to-day operational tasks, and act proactively to identify and resolve issues before they impact the business.
Responsibilities
- Resolve incidents and service requests within SLAs while delivering great employee experience.
- Manage tickets end-to-end, ensuring clear communication and accurate documentation.
- Troubleshoot hardware, software, Microsoft 365, networking, and workplace technology issues.
- Escalate complex issues and identify opportunities for process improvement.
- Prepare, deploy, and recover IT equipment for onboarding, offboarding, and employee lifecycle activities.
- Maintain asset inventory and device records.
- Ensure meeting rooms, printers, and office technology operate effectively.
- Support local IT projects and manage equipment replacements, repairs, and recycling.
- Diagnose and resolve workstation and hardware issues.
- Perform basic hardware upgrades and replacements, including RAM, SSDs, thermal paste, and peripherals.
- Coordinate with vendors for advanced repairs and warranty cases.
- Partner with cross-functional teams to deliver reliable IT services.
- Contribute to documentation, knowledge sharing, and process improvements.
- Support colleagues with escalations and workload balancing when needed.
- Stay current with emerging technologies, tools, and industry best practices.
Requirements
- Preferable to have 2+ years in IT Support, Service Desk, or Workplace IT, but not mandatory.
- Experience with Windows, macOS, Microsoft 365, and endpoint management.
- Hardware troubleshooting and basic repair skills.
- Familiarity with ticketing systems and ITIL.
- Ownership mindset and proactive problem-solving.
- Strong communication and customer service skills.
- Organized, collaborative, and able to manage priorities.
- Eager to learn and grow.
Skills
- Windows
- macOS
- Microsoft 365
- Endpoint management
- Hardware troubleshooting
- Basic hardware repair
- Ticketing systems
- ITIL
Location
- Berlin
Work Type
- On-site
- Remote
Experience Level
- 2+ years in IT Support, Service Desk, or Workplace IT (preferred)
Benefits
- Performance bonuses
- Referral rewards
- Equity
- Mental wellbeing initiatives
- sennCare program
- Partnership with nilo (global wellbeing platform)
- Regular satisfaction surveys via Culture Amp
- Healthy snacks
- Focus zones
- Social areas
About the Company
- Europe's Leading Digital Freight Forwarder.
- Focusing on the digitalization and automation of road logistics.
- Leveraging proprietary technology to build an ecosystem leading the industry into the 21st century.
- Dynamic Scale-Up transitioning to a sustainably growing company.
- Ambitious, international team.
- Operates in a complex and ever-changing industry.
- Culture thrives on entrepreneurial spirit, resilience, and collaboration.
Equal Opportunity
- We celebrate diversity and value your character just as much as your skills.
- If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply.
- Bring your authentic self and help us shape the future of logistics in Europe.