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About the Role
As our Conference & Events Manager, you will be the go-to leader for all operations and events, creating seamless experiences for clients and guests while ensuring the operational engine runs smoothly. You will lead the charge in creating "wow" moments and maintaining the venue's pristine condition.
Responsibilities
- Ensuring the success of all programs while maintaining a profitable operation and high-quality products and service levels.
- Sharing ideas to promote business, reduce employee turnover, and maintain revenue and payroll budgets.
- Supervising and setting up culinary service quickly and efficiently for participants.
- Supervising the service team and support staff, including setup, utilities, maintenance, and security.
- Coordinating culinary service between the culinary and service teams.
- Keeping culinary teams informed of accurate counts.
- Reviewing menu/service with production and culinary teams.
- Enforcing all rules and regulations and carrying out safety and emergency programs.
- Monitoring all beverage consumption.
- Following all health and safety regulations and ensuring sanitation and cleanliness of service areas.
Requirements
- Minimum of 2 or more years of progressive experience in a conference center or a related field.
- Previous supervisory responsibility preferred.
- Strong knowledge of service standards and different service types.
- Knowledge of food and beverage preparation techniques, health department rules and regulations, and liquor laws and regulations.
- Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner.
- Adherence to basic hygiene procedures and grooming standards.
- Flexibility for long hours sometimes required.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period of time.
- Must currently reside in the UK.
- Must be able to work in the UK without sponsorship.
Skills
- Logistics management
- Team leadership
- Client satisfaction
- Training
- Inspection duties
- Cleanliness maintenance
- Guest interaction
- Hygiene procedures
- Grooming standards
Location
- UK
Work Type
- Full-time
- Hybrid
Experience Level
- 2+ years of progressive experience
- Supervisory experience preferred
Benefits
- Private medical insurance
- Subsidised eye care
- Subsidised fitness membership
- Employee Assistance Program (well-being support and personal advice)
- 25 days annual leave plus bank holidays
- Company sick pay
- Bonus scheme
- Interest-free loan for rail season tickets & further education
- Subsidised bicycle purchase through Cycle to Work scheme
- Continuous professional and personal development support
- Employee recognition and reward programs
- Opportunities to volunteer, donate, and participate in community give-back initiatives
About the Company
- Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together.
- The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.
- We love bringing people together in person, and that passion for great experiences extends to our employees as well.
- If you're interested in creating inspiring moments of connection, consider joining our team.
Equal Opportunity
- Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams.
- We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other.