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About the Role
Manage the end-to-end ocean export process, ensuring precision, regulatory compliance, and exceptional customer care. Serve as the central link between clients, carriers, and internal teams, managing documentation, coordinating vessel bookings, and safeguarding accuracy.
Responsibilities
- Manage the full lifecycle of ocean export shipments for an assigned customer base, from receiving instructions to final file closure, ensuring accuracy, efficiency, and compliance.
- Prepare, review, and process all export documentation through GS-NET and CargoWise, ensuring adherence to deadlines and regulations.
- Arrange, book, and confirm cargo space with carriers, coordinate vessel schedules, and provide timely shipment notifications.
- Serve as a point of contact for customers, offering proactive updates and resolving shipment queries.
- Calculate freight and insurance charges accurately, maintain cost efficiency, and finalize shipment files.
- Collaborate with internal teams to maintain precise records, support operational KPIs, and uphold service levels.
- Support the department with other operational tasks as required.
Requirements
- Industry background experience in freight forwarding or a degree in logistics.
- Solid grasp of ocean-export concepts, practices, and documentation standards.
- Strong professional English for communication with customers, carriers, customs, and internal teams.
- Ability to present and influence effectively at all organizational levels.
- Confidence working with freight management systems and MS Office.
- Familiarity with CargoWise is a plus.
- Ability to organize, prepare, and assemble documents from multiple data sources while maintaining accuracy and compliance.
- Skilled at multitasking, prioritizing, and working under pressure.
- Balancing independence with strong teamwork.
- Clear, service-oriented communication.
- Commitment to supporting customers throughout the export process.
- High attention to detail.
- Proactive problem-solving.
- Ability to take initiative in a fast-moving operational environment.
Skills
- Ocean Export Coordination
- Documentation
- Regulatory Compliance
- Cargo Booking
- Shipment Coordination
- Customer Communication
- Issue Resolution
- Rate Calculation
- Cost Control
- File Closure
- Cross-Functional Collaboration
- Freight Management Systems
- MS Office
- CargoWise
- Multitasking
- Prioritization
- Teamwork
- Problem-Solving
Location
- Global
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Degree in logistics
Salary/Compensations
- Competitive salary
Benefits
- Competitive benefits package
- Private healthcare
- 25 days holiday
- Free parking
About the Company
- Nippon Express Group is a leading global logistics service provider headquartered in Tokyo.
- Services range from air and ocean freight forwarding to cargo, removal services, and warehouse operations.
- Operates in over 45 countries on six continents with a global network of over 70,000 employees.
- Focuses on automotive, fashion, pharmaceutical, and consumer goods industries.
- Has been on a continuous growth path.
Equal Opportunity
- The company invites individuals with strong operational focus, accuracy in documentation, and a commitment to smooth customer shipments to join their team and drive the future of Ocean Exports Forward.