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About the Role

The National Account & Site Merchandising Manager role is responsible for managing the day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.

Responsibilities

Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces.
Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores.
Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events.
Adapt brand content and promotional moments to the pure-play retailer environment.
Ensure proper registration and maintenance on Vendor Central and catalogue setup.
Coordinate creation/upload of rich media.
Build the retailer-specific storefront.
Set up review-seeding programs as applicable.
Use market data and tools to predict demand and align with supply chain teams.
Coordinate shipment plans and monitor inventory levels.
Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks.
Manage operational execution across multiple brands.
Ensure content accuracy across imagery, copy, pricing.
Implement promotions and merchandising in line with commercial calendars.
Coordinate NPL setup, catalogues, and campaign activations.
Liaise with retailer partner contacts for issue resolution.
Monitor KPIs: content health, availability, conversion, traffic.
Track promotional performance, escalate risks, and recommend optimisations.
Provide executional reporting for internal stakeholders.
Use dashboards and scorecards to drive content performance.
Collaborate daily with Brand Online, PXM, Marketing, Finance.
Ensure seamless asset handover and campaign alignment.
Escalate execution barriers to the SNAM.
Represent the retailer execution perspective in planning meetings.
Set up and monitor promotions across multiple program types.
Coordinate participation in peak commercial events (e.g., major retail tentpole events).
Ensure compliance with MAP policies.
Own Brand Store refreshes seasonally.
Audit PDPs and Storefronts regularly.
Optimise SEO, titles, bullets, and A+ content.
Leverage retailer merchandising widgets.

Requirements

Professional working proficiency in Italian is essential.
Advanced knowledge of Vendor Central to manage high-volume digital trading.
Proven experience in National Account Management and Site Merchandising with pure-play retailers.
Ability to partner effectively across multiple departments to align brand and commercial goals.
A high degree of structure and the ability to pivot between multiple competing priorities.
Strong communication, negotiation, and change management capabilities.
Ability to interpret complex data and translate it into actionable growth strategies using MS Office.

Skills

Italian (written and verbal)
Vendor Central
National Account Management
Site Merchandising
MS Office

Location

London

Work Type

Remote/Abroad up to two weeks per calendar year

Benefits

25 Days Annual Leave (exc. Bank Holidays)
1 day Annual Leave to celebrate your birthday
Holiday Purchase opportunity
Bonus Opportunity
Ability to work Remotely/Abroad up to two weeks per calendar year
Summer Fridays
Generous Staff Discount
Mental Health Wellbeing Initiatives
Benefits platform with exclusive discounts and offers
Employee resource groups
LinkedIn learning