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About the Role
As a Food & Beverage Supervisor, your enthusiasm for creating unforgettable guest experiences will position you as a vital member of our leadership team, overseeing and assisting team members throughout their shifts. Your commitment to delivering top-notch customer service will be evident as you mentor and develop the team, while also providing insightful recommendations to enhance customer loyalty and satisfaction. This is a fantastic opportunity where you will have the chance to create a unique experience for our guests, take good care, and lead a dynamic team with integrity.
Responsibilities
- Supervise a large team on shift and assist with training, development and performance management
- Set daily performance objectives for the team and supervise the service flow and performance standards
- Ensure accurate cash handling procedures are followed
- Assist the Venue Manager to support achievement of financial and operational targets
- Ensure an open line of communication at all times through daily shift briefings, and ensure a smooth transition and handover between shifts
- Monitor the quality of food & beverages to service to ensure high standards are maintained
- Ensure a high level of cleanliness and hygiene in the workplace and coordinate the maintenance and upkeep of all equipment and materials
Requirements
- Supervisory experience within a high volume hospitality environment including a thorough knowledge of food and beverages
- Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
- Highly organised and eager, with a high attention to detail
- Flexible availability to meet the venue operating hours
- Current NSW RSA Statement of Attainment
Skills
- Management
- Communication skills
- Food and beverages knowledge
- Guest service skills
- Training
- Development
- Performance management
- Cash handling
- Team leadership
- Cleanliness and hygiene standards
Location
- Pyrmont
- Darling Harbour
- Sydney
Work Type
- Full-time
Experience Level
- Supervisory experience
Education Level
- Statement of Attainment
About the Company
- For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
- Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
- Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
- With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.