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About the Role
As a Client Manager, you will be responsible for managing and growing a portfolio of healthcare clients across Australia. Through proactive relationship management, customer engagement, and solution-based selling, you'll help customers achieve value from their Telstra Health solutions while driving retention, renewals, and growth opportunities.
Responsibilities
- Manage and grow a portfolio of healthcare clients across Australia.
- Build trusted customer relationships that drive retention and long-term value.
- Identify and close upsell, cross-sell, and renewal opportunities.
- Achieve sales, retention, and customer experience targets.
- Deliver product demonstrations and solution-based customer conversations.
- Collaborate with internal teams to resolve issues and support client success.
- Monitor market trends and share customer insights to influence business outcomes.
- Represent Telstra Health at customer and industry events.
Requirements
- 2+ years' experience in customer success, client management, or account management.
- Demonstrated success achieving sales, retention, or customer growth targets.
- Strong relationship-building and customer engagement skills.
- Excellent communication, presentation, and telephone skills.
- Ability to identify opportunities and influence positive customer outcomes.
- Strong attention to detail and organisational skills.
- A collaborative and proactive approach to teamwork.
- Salesforce experience is desirable.
- Healthcare, health technology, software, or SaaS experience is highly regarded.
Skills
- Customer success
- Client management
- Account management
- Relationship building
- Customer engagement
- Sales
- Retention
- Customer growth
- Communication
- Presentation
- Telephone skills
- Opportunity identification
- Influencing
- Attention to detail
- Organizational skills
- Teamwork
- Salesforce
- Healthcare industry
- Health technology
- Software
- SaaS
Location
- Australia
Work Type
- Hybrid
Experience Level
- 2+ years
Benefits
- Free Telstra mobile & plan for eligible employees
- 30% off eligible Telstra home internet
- 16 weeks paid gender-equal parental leave + additional leave options
- Flexible working & ongoing learning opportunities
- Free 24/7 professional wellbeing support for you & your family
- Employee rewards with discounts & cashback across shopping, travel, entertainment & more
- Novated Leasing and Salary Sacrifice Options
About the Company
- At Telstra Health, we're shaping the future of healthcare through connected solutions that make care safer, faster and more seamless.
- From digital health platforms to trusted social support programs like 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, our work helps improve lives at scale.
- We’re a hybrid workplace, with regular time together in your local Telstra Health office in line with your team’s agreed ways of working. Outside of this, we support flexibility in how you work.
- You’ll work alongside people who care deeply about the services we provide, with opportunities to learn, grow and build your career at Telstra Health.
Equal Opportunity
- We welcome applications from candidates across Australia with valid Australian working rights and value diverse perspectives from people of all backgrounds, cultures, abilities, genders and experiences.
- As a Circle Back Initiative Employer, we're committed to responding to every applicant.