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About the Role

We are seeking a User Experience Researcher to drive user-centered decision-making across our product teams. You will execute research projects to enhance our understanding of fan behaviors, needs, and pain points, working closely with cross-functional partners to impact the customer experience.

Responsibilities

Support the Sr. Manager of UX Research in daily operations.
Collaborate with Product, Design, Engineering, and Commercial Teams to develop research plans aligned with the product roadmap.
Manage research intake requests, creating structured plans to drive alignment and reduce inefficiencies.
Plan and execute evaluative research for new and existing features.
Plan and execute discovery research for the future product roadmap.
Conduct qualitative customer interviews to inform product and design decisions.
Set up and manage unmoderated user tests.
Plan, manage, and synthesize quantitative research efforts, including surveys.
Work with researchers across different Fanatics verticals to gather holistic fan insights.
Manage the collection and reporting of longitudinal health metrics (NPS, CSAT).
Own research operations for projects, including screening, recruiting, scheduling, methodology, tooling, synthesis, analysis, and socializing insights.
Ensure holistic analysis by leveraging multiple data sources.
Synthesize findings into clear, actionable insights and communicate them effectively to non-research audiences.
Advocate for research findings and the voice-of-the-customer.
Assist in other research operations work, such as participant management, data management, process documentation, tool selection, and method standardization.
Grow professional research skills and expertise.
Work alongside experienced product and design professionals.
Perform research in many capacities and methods.

Requirements

2-4 years of experience in UX research, usability testing, or a related field.
Strong foundational knowledge of user-centered design principles.
Mixed methods research background.
Ability to synthesize insights and communicate findings clearly and impactfully.
Time management skills to support regular reporting on customer insights.
Experience collaborating with cross-functional teams in a fast-paced product development environment.
Experience integrating AI into research work (planning, synthesis, reporting).
Business-curious researcher who can apply data toward product decisions and revenue creation.
Good communication skills (written and spoken).
Comfortable sharing research results with stakeholders.
Strong organizational skills with the ability to manage multiple research projects simultaneously.
Proven collaboration skills and comfort building connections throughout an organization.

Skills

UX research
Usability testing
User-centered design
Mixed methods research
Qualitative research
Quantitative research
Survey design
Data analysis
Unmoderated interviewing tools
Survey software
Transcript apps
Video editing
AI integration in research
Communication skills
Organizational skills
Collaboration skills

Location

Remote

Work Type

Full-time

Experience Level

2-4 years

Education Level

Background in human-computer interaction (HCI) or user experience design (Bonus Points)

Salary/Compensations

$117,000—$170,000 USD

Benefits

Full-time employment
Benefits information available at https://benefitsatfanatics.com/

About the Company

Fanatics is building a leading global digital sports platform, igniting the passions of global sports fans and maximizing presence for hundreds of sports partners globally.
The company operates across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming.
Fanatics has an established database of over 100 million global sports fans.
It has a global partner network with approximately 900 sports properties, 2,500 athletes and celebrities, and 200 exclusive athletes.
The company has over 2,000 retail locations, including Lids stores.
More than 22,000 employees are committed to enhancing the fan experience globally.

Equal Opportunity

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