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About the Role
Serves as the direct sales manager of a Mortgage Loan Originator (MLO) team. Responsible for delivering superior growth and profit by executing on Truist Mortgage LOB strategic plans and initiatives.
Responsibilities
- Achieve production goals through personal production and effective leadership, recruiting, retention, coaching, and development of a profitable sales team.
- Drive sales of mortgage loans by leading, communicating, and executing on a strategic plan, including superior relationship management of internal and external COIs and coordinating sales activities with internal Truist partners.
- Ensure personal and team adherence to Truist Lending policies and procedures, including government regulations, secondary market requirements, and acceptable compliance and quality control audit performance.
- Continuously improve client service quality by modeling and leading the adoption of digital client experience and technology, and managing mortgage processes to enhance relationships with clients, COIs, and Truist teammates.
- Champion effective partnerships between sales team and operations, and assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up as determined through quality control or post-closing review.
- Stay up to date and knowledgeable of local real estate market conditions, mortgage product and process trends, and competitive position.
- Provide feedback and solutions regarding mortgage lending delivery capabilities.
Requirements
- Bachelor's degree or equivalent education and related experience
- 5+ years mortgage industry experience or experience in the financial services field
- Manages a team of 4+ Mortgage Loan Originators
- Strong understanding of mortgage lending, knowledgeable in all types of mortgage loans
- Excellent verbal, written, and communication skills
- Proven ability to recruit and retain productive, engaged teammates
- Registered and maintains an active Truist sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR) and has been assigned a unique identifier number in compliance with the federal S.A.F.E. act requirements
- Able to access and interpret client information received from the computer
- Able to hear and speak with individuals in person and on the phone
- Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers
- Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need
Skills
- Mortgage lending
- Sales leadership
- Team management
- Recruiting
- Retention
- Coaching
- Development
- Relationship management
- Business development
- Compliance
- Quality control
- Client service
- Digital client experience
- Real estate market analysis
- Mortgage product knowledge
- Process trends
- Competitive analysis
- Verbal communication
- Written communication
Location
- United States of America
Work Type
- Regular
- 1st shift
Experience Level
- 5+ years mortgage industry experience
- 2+ years management experience
Education Level
- Bachelor's degree or equivalent education and related experience
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- 10+ days of vacation
- 10 sick days
- Paid holidays
- Defined benefit pension plan
- Restricted stock units
- Deferred compensation plan
About the Company
- Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.
- Truist is a Drug Free Workplace.
Equal Opportunity
- Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.
- Truist is a Drug Free Workplace.
- EEO is the Law
- E-Verify
- IER Right to Work